Shyanne Herdzina
Omaha,NE
Summary
Dynamic professional with a proven track record in assisting teams, executing effective marketing strategies, and streamlining processing tasks. Adept at managing multiple files simultaneously while maintaining a high level of accuracy and efficiency. Known for exceptional organizational skills, strong attention to detail, and the ability to thrive in fast-paced environments. Ready to leverage these strengths to contribute to team success and drive business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Business Development
Omni Title Services
03.2024 - Current
- Represented the company at industry conferences and networking events to expand brand presence and generate leads
- Established and nurtured key client relationships, resulting in consistent business and referrals
- Developed and executed sales and marketing plans to reach new markets and segments
- Produced compelling marketing materials to effectively promote and raise awareness of the company’s products/services, thereby enhancing brand visibility and generating leads
- Conduct targeted marketing ‘pop-bys’ to engage with prospective clients, fostering rapport and showcasing our company’s offerings in a personalized manner
- Execute proactive outreach through cold calling initiatives, effectively identifying and engaging with potential clients to introduce our services and nurture new business opportunities
Commercial Escrow Closer
Commercial Title Services
01.2022 - 03.2024
- Enters commercial orders into our system to begin processing
- Reviews purchase agreement and adds fees into the system to disclose/balance
- Markets to local commercial real estate agents and local commercial lenders
- Communicates with all parties within transaction throughout the transaction including attorneys, agents, lenders, buyers & sellers
- Balances with lenders/attorneys to ensure all fees are charged correctly based on the purchase agreement
- Disburses funds following a closing to pay all invoices and release proceeds to parties involved
- Handles transactions up to $15,000,000-$20,000,000
Escrow Processing Manager
Ambassador Title Services
07.2019 - 01.2022
- Production manager so I manage a pipeline of files ranging from 35-70 files per month
- Manages a team of 4-8 staff members
- Reviews time cards for accuracy and manages PTO calendar for the team
- Performs yearly performance reviews with each team member
- Handles client complaints/issues
- Trains new staff members; hired and trained 7 team members in the previous 12 months
- Backs up other teams as needed such as closing, title and recordings
- Processes, creates receipts and enters all earnest deposits for purchase transactions
- Reviews the purchase agreement to ensure accuracy of the order entry
- Records documents with the county as closings are completed
- Review title commitment to determine what items are needed from the seller to obtain a clear title for their home sale
- Contacts sellers via email, phone call or text message in order to obtain information needed for their home sale
- Creates deeds and other documents for each seller for their signing
- Follow up daily to seller to obtain information and help guide them through the process
- Manages a multi-line phone system and directs calls to their destination
- Orders payoffs and home owners association verifications as needed
- Obtains death certificates, inheritance tax letters, bankruptcy documents and/or operating agreements as needed for each sale
- Assists with any extra tasks needed in the office such as document filing, organizing and reviewing documents for accuracy
Branch Specialist
Veterans United Home Loans
11.2014 - 07.2019
- Started as a set-up specialist, within 6 months advanced to a disclosure specialist and then into an account manager/branch specialist role within 2 months of that
- Reads purchase home loan contracts and distributes fees accordingly
- Sends out disclosures to the borrower maintaining the strict 3-day deadline to keep in compliance with federal regulations
- Reviews the state dashboard to determine each states specific requirements for the home loan process to ensure the borrower gets the right documents with their home loan package
- Assists 3 loan officers in managing their pipeline of buyers, answering questions and setting up meetings and closings
- Examine documents signed by the borrower to ensure they are completed and accurate
- Calculate income, review assets and liabilities to get a file ready to submit to underwriting
- Review and check in appraisals to determine a homes’ value
- Coordinates tasks and manage a daily task list to keep current on 60+ files
- Follow up daily to prospective buyers to answer any questions and help guide them through the process
- Pulls credit reports from 3 major bureaus and analyzes to determine if any other documents needed
Education
B.S. - Business Administration, Management
Columbia College
Columbia, Mo05.2013
Associate of Arts -
Moberly Area Community College
Columbia, Mo12.2009
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Skilled in Managing Multi-Line Phone Operations
- 52 WPM typing skills with 98% accuracy
- Strong Organizational Skills
- Experience with fax machines
- Experience with copiers
- Experience with scanners
- Experience in assisting and organizing paperwork
- Ability to work in a fast-paced environment
- Ability to multitask
- Experience in calendar management
- Meeting Coordination Expertise
- Proficient in Event Coordination
Certification
- Producers Title license, Nebraska, Missouri, Kansas, 19433483
- NMLS ID, 1443704, pending company sponsorship
Timeline
Director of Business Development
Omni Title Services
03.2024 - Current
Commercial Escrow Closer
Commercial Title Services
01.2022 - 03.2024
Escrow Processing Manager
Ambassador Title Services
07.2019 - 01.2022
Branch Specialist
Veterans United Home Loans
11.2014 - 07.2019
B.S. - Business Administration, Management
Columbia College
Associate of Arts -
Moberly Area Community College
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