Shyanne Trafton
Rochester,NH
Summary
Dynamic and adaptable professional with over 15 years of experience in customer service, complemented by a solid background in office administration, banking, payroll, and finance. Demonstrated expertise in managing daily operations, maintaining precise records, and delivering exceptional client support while thriving in fast-paced environments. As a Registered Behavior Technician, established a strong foundation in compassion, professionalism, confidentiality, and communication skills when working with individuals and families. Eager to transition into a medical office assistant role where exceptional organizational abilities, multitasking skills, attention to detail, and a patient-focused approach can enhance the efficiency and positivity of the healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Seacoast ABA Therapy and Consulting
Barrington, NH
09.2025 - Current
- Implemented individualized treatment plans based on behavior analysis principles.
- Collaborated with interdisciplinary teams to optimize client progress and outcomes.
- Trained and mentored new staff on applied behavior analysis techniques and protocols.
- Conducted data collection and analysis to track client behaviors and treatment effectiveness.
Payroll Specialist
Madison Resource Funding
Portsmouth, NH
09.2025 - Current
- Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
- Performed data entry tasks with a high level of accuracy, ensuring the integrity of information
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Multitasking to perform all duties the job required
- Ensure compliance with all labor regulations
Customer Service Specialist
HRCU - Better, Not Bigger Banking
Rochester, NH
10.2020 - 10.2021
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
- Implemented effective strategies to reduce delinquency rates and improve overall collection performance
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
General Manager
Weathervane Seafood Restaurants
Dover, NH
03.2017 - 10.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Completed labor and food cost analysis weekly
- Managed a team of twenty employees including scheduling and training
- Maintained training and safety regulations
Education
Associate's - Accounting
NHTI-Concord's Community College
Concord, NH06-2017
High School Diploma - undefined
Laconia High School
Laconia, NH06-2014
Skills
- Accounts Receivable
- Payroll
- Collections
- Restaurant Management
- Accounts Payable
- Financial Statements
- Time Management
- Strategic Planning
- Applied behavior analysis
- Social skills development
- Discrete trial training
Certification
- ServSafe
- Present
Timeline
Registered Behavior Technician
Seacoast ABA Therapy and Consulting
09.2025 - Current
Payroll Specialist
Madison Resource Funding
09.2025 - Current
Customer Service Specialist
HRCU - Better, Not Bigger Banking
10.2020 - 10.2021
General Manager
Weathervane Seafood Restaurants
03.2017 - 10.2020
High School Diploma - undefined
Laconia High School
Associate's - Accounting
NHTI-Concord's Community College