Shyanne Lundahl
Meridian,ID
Summary
Compassionate and results-driven healthcare professional with over 6 years of progressive experience in clinical and administrative roles, including Office Supervisor and Medical Assistant. Proven ability to lead teams, streamline workflows, and deliver excellent patient-centered care. Adept at balancing leadership responsibilities with hands-on patient support, with additional strengths in customer service, scheduling, and compliance management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Supervisor / Medical Assistant
Healthy Habits Wellness
03.2023 - Current
- Supervise day-to-day clinic operations, including front desk workflow, patient scheduling, and clinical support
- Train and mentor new staff, develop onboarding materials, and oversee compliance with clinic protocols
- Manage medication inventory, ordering, and controlled substance logs in accordance with Board of Pharmacy regulations
- Coordinate with pharmacies and labs for medication orders, test results, and patient follow-up
- Perform patient intake, obtain vitals, draw blood, administer injections, and assist providers during exams
- Maintain accurate medical records and documentation using Charm EMR system
- Review and audit patient charts, billing, and visit coding for accuracy and compliance
- Handle escalated patient concerns with professionalism and care, ensuring high patient satisfaction
- Collaborate with the leadership team to develop new templates, procedure codes, and sales reports
- Assist with patient education on treatment plans, medications, and aftercare instructions
Server/Bartender
P.F. Changs
03.2018 - 12.2021
- Delivered exceptional, friendly, and fast service
- Assisted guests with menu choices in an informative and helpful fashion
- Trained new servers and provided peer coaching
- Efficiently multi-tasked during peak hours in a high-volume restaurant
- Maintained organized, clean, and well-stocked bar area
- Prepared mixed beverages and specialty drinks for customers and staff
Lead Server
Touchmark Senior Living
10.2017 - 03.2018
- Trained new waitstaff on service standards, safety, and procedures
- Monitored dining experience to ensure guest satisfaction
- Supported team performance through active assistance and feedback
- Promptly resolved customer inquiries and issues
Front Desk/Admin
Healthy Habits Wellness
03.2017 - 10.2017
- Answered phones, accepted payments, and greeted patients
- Assisted patients with exercise equipment and treatment
- Filed documents and maintained medical and x-ray chart organization
- Received and stocked clinic supplies and orders
- Verified insurance benefits and eligibility; explained coverage and out-of-pocket costs to patients
- Balanced end-of-day payments, credit card reconciliations, and POS system entries
- Supported chart audits and prepped documents for provider charting and follow-up care
Barista
Dutch Bros
11.2015 - 03.2017
- Promoted to Shift Lead in April 2016
- Provided personalized service and took customer feedback
- Served beverages and maintained a clean work area
- Opened and closed the coffee stand
- Maintained high-volume drive-thru operations with speed, accuracy, and positivity during peak hours
- Trained and supervised new hires, ensuring consistency in drink quality and customer service
- Led end-of-shift reconciliations, inventory checks, and team debriefs
Server
Grimaldi’s
10.2014 - 06.2016
- Greeted and served guests with a positive attitude
- Processed payments accurately and closed out shifts
- Followed restaurant cleanliness protocols
- Maintained energy and professionalism during long or double shifts
- Provided superior guest service and responded promptly to guest needs
Education
MA Certification -
Carrington College
03-2023
Diploma - undefined
Mountain View High School
05.2012
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
Accomplishments
BLS (Basic Life Support), American Heart Association
EMR: Charm, ChiroSpring
Microsoft Office Suite, Quickbooks, Excel
HIPAA Compliant Documentation
Certification
Certified Medical Assistant (CMA)
IV Administration
Timeline
Office Supervisor / Medical Assistant
Healthy Habits Wellness
03.2023 - Current
Server/Bartender
P.F. Changs
03.2018 - 12.2021
Lead Server
Touchmark Senior Living
10.2017 - 03.2018
Front Desk/Admin
Healthy Habits Wellness
03.2017 - 10.2017
Barista
Dutch Bros
11.2015 - 03.2017
Server
Grimaldi’s
10.2014 - 06.2016
Diploma - undefined
Mountain View High School
MA Certification -
Carrington College
Similar Profiles
Savannah LundahlSavannah Lundahl
Corporate Trainer and Manager at Healthy Habits Weight Loss Business Builders (HHMC)Corporate Trainer and Manager at Healthy Habits Weight Loss Business Builders (HHMC)
Theresa TupuolaTheresa Tupuola
Director of Operations at Healthy Habits With UsDirector of Operations at Healthy Habits With Us
Anita NykazaAnita Nykaza
Registered Dietitian at Plant Healthy HabitsRegistered Dietitian at Plant Healthy Habits
Aanish Omair ShamimAanish Omair Shamim
Community Engagement Coordinator at City of BoiseCommunity Engagement Coordinator at City of Boise
Breanna MenezBreanna Menez
Flight Attendant at American AirlinesFlight Attendant at American Airlines