Hi, I’m
Shyanne Freeman
Denver,CO
Summary
Studious and passionate graduate student currently working to earn a masters in Library Science and Information from the University of Denver. Graduated from CU Boulder earning a bachelors degree in Music Education, and gaining extensive knowledge of working with children and young adults. Skilled drama teacher, proficient in putting on stage productions, as well as teaching students via traditional classroom and multimedia strategies. Expressive singer with 12 years of expertise in delivering quality performances as a singer songwriter, thespian, and show choir member. A lover of cats, cooking, painting, and skiing the great mountains of Colorado!
Overview
9
years of professional experience
1
Certification
Work History
Culinary DropoutDenver, CO
Server
10.2023 - Current
Job overview
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
University of Denver Golf ClubHighlands Ranch, CO
Bartender
03.2023 - 10.2023
Job overview
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Omni Interlocken ResortBroomfield, CO
Food and Beverage Manager
04.2022 - 12.2022
Job overview
- Managed F&B operations for four outlets at our 4 Diamond resort: Tap Room (pub restaurant), Meritage (breakfast restaurant), Morsels (coffee/gift shop), and Pool Bar.
- Duties included managing FOH, payroll, schedule creation, approving and creating punches through Kronos, tracking attendance and labor, associate training and development, customer relations, creating REO’s for private events, organizing and facilitating monthly department meetings, graphically designing menus with Publisher, planning promotions with liquor representatives, tracking revenue through Micros 9700 and keeping POS up to date, and fostering and developing the Omni Culture within my team of 30 associates.
Omni Interlocken ResortBroomfield, CO
Bartender/Server/Beverage Cart Attendant
05.2018 - 05.2022
Job overview
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures
Steuben'sArvada, CO
Bartender/Server
02.2021 - 11.2021
Job overview
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Attitude On FoodOmaha, NE
Banquet Captain
05.2020 - 09.2020
Job overview
- Communicated with venue personnel to coordinate event logistics.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Prepared and led food service training programs to teach staff various tasks.
University of ColoradoBoulder, CO
Student Librarian
08.2018 - 03.2020
Job overview
- Trained staff, students and faculty on proper use of library technology to prevent damage.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Used physical books, internal databases and online resources to help patrons with diverse questions.
- Managed records for current catalog, audio-visual equipment and available supplies.
Trailhead CafeBerthoud, CO
Assistant Kitchen Manager
05.2017 - 08.2017
Job overview
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Education
University of Colorado At BoulderBoulder, CO
Bachelor of Arts from Music Education
12.2021
University of DenverDenver, CO
Master of Arts from Library Science And Information
Skills
- Experience with Microsoft Office
- Experience with Adobe Creative Cloud
- Colorado Teaching License
- Excellent Verbal and Written Communication
- Classroom Management
- Creative and Resourceful
- Complex Problem-Solving
- Interpersonal and Social Skills
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Training and Development
- Scheduling and Coordinating
- Customer Service
- Payroll
- Curriculum Development
Certification
- Initial Teaching License Colorado
- Colorado Responsible Alcohol Beverage Vendor Training
Timeline
Server
Culinary Dropout
10.2023 - Current
Bartender
University of Denver Golf Club
03.2023 - 10.2023
Food and Beverage Manager
Omni Interlocken Resort
04.2022 - 12.2022
Bartender/Server
Steuben's
02.2021 - 11.2021
Banquet Captain
Attitude On Food
05.2020 - 09.2020
Student Librarian
University of Colorado
08.2018 - 03.2020
Bartender/Server/Beverage Cart Attendant
Omni Interlocken Resort
05.2018 - 05.2022
Assistant Kitchen Manager
Trailhead Cafe
05.2017 - 08.2017
University of Colorado At Boulder
Bachelor of Arts from Music Education
University of Denver
Master of Arts from Library Science And Information