Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shydreka Gipson

Vernon,TX

Summary

Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Tactical client builder seeking to leverage background into Sales Representative role.

Overview

18
18
years of professional experience

Work History

Cashier

Dollar Tree
Vernon, TX
10.2019 - 02.2020
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Solar Photovoltaic Installer

MA Mortenson Construction
Minneapolis, , MN
05.2019 - 10.2019
  • Installed photovoltaic systems to surpass individual customer preferences and outlined designs at homes, businesses and institutional facilities.
  • Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.
  • Interconnected wiring and components with maximum efficiency and elegance to meet aesthetic demands.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Visually inspected and physically tested previously installed systems and modules to locate faults.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Oriented systems to maximize solar access and optimize structural integrity.

Customer Service Specialist

Results Group Inc.
Wichita Falls, TX
08.2018 - 02.2019
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled customer complaints promptly and effectively.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Met service team sales targets and call handling quotas consistentantly.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Referred customers to business partners based on individual preferences and demographics.
  • Processed orders, keeping customers advised of status.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Home Health Care Provider

Outreach Home Health Care Service
Seymour, TX
04.2016 - 06.2018
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Delivered exceptional in-home patient care throughout recovery.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Communicated with field staff to address issues and discuss solutions.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
  • Provided personalized home-care to clients and fostered independence and health.
  • Built positive rapport with referral sources to promote business services.

Home Health Care Aide

Wichita Falls Home Health Inc
Wichita Falls, TX
03.2015 - 01.2018
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.

Customer Service Representative

NOVO 1 Inc.
Ft. Worth , TX
12.2008 - 06.2011
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.

Sales Representative

American Homecraft
Rancho Cordova, CA
05.2002 - 09.2006
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Introduced customers to new offerings and updated accounts.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cross-sold additional products and services to purchasing customers.
  • Improved profitability and pipeline with multiple marketing channels and sales strategies.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.

Education

High School Diploma -

Sacramento Charter High School
Sacramento, CA
06.1996

Associate of Arts -

California Collage of Technology
Sacramento, CA

Some College (No Degree) -

Sacramento City College
Sacramento, CA

Skills

  • Client acquisition strategies
  • B2B and B2C sales
  • Relationship selling
  • Sales closing
  • Inside and outside sales
  • Product and service knowledge
  • Prospecting skills
  • Time management ability
  • Negotiations
  • Policies and procedures
  • Lead generation
  • Customer retention abilities
  • Microsoft Excel proficiency
  • Computer expertise

Timeline

Cashier

Dollar Tree
10.2019 - 02.2020

Solar Photovoltaic Installer

MA Mortenson Construction
05.2019 - 10.2019

Customer Service Specialist

Results Group Inc.
08.2018 - 02.2019

Home Health Care Provider

Outreach Home Health Care Service
04.2016 - 06.2018

Home Health Care Aide

Wichita Falls Home Health Inc
03.2015 - 01.2018

Customer Service Representative

NOVO 1 Inc.
12.2008 - 06.2011

Sales Representative

American Homecraft
05.2002 - 09.2006

High School Diploma -

Sacramento Charter High School

Associate of Arts -

California Collage of Technology

Some College (No Degree) -

Sacramento City College

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