Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shyed Ishak Hossain

Decatur,GA

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

8
8
years of professional experience

Work History

Shift Manager

Hop & Shop
Deca , GA
03.2016 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Team Leader

Publix
Deca , GA
07.2019 - 11.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.

Education

BBA - Marketing

Habibullah Bahar Collage & University
Dhaka, Bangladesh
03-2012

High School Diploma -

B.S.M Rifles College
Dhaka, Bangladesh
12-2008

Associate of Science - Business Information Systems

Interactive College of Technology
Atlanta, GA

Skills

  • Delegation capabilities
  • Customer service focus
  • Team Development
  • Quality Assurance
  • Inventory Control
  • Cash Handling
  • Sales Strategies
  • Training and mentoring
  • Handling Customer Complaints
  • Relationship Building
  • Inventory controls

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional

Timeline

Team Leader

Publix
07.2019 - 11.2023

Shift Manager

Hop & Shop
03.2016 - Current

BBA - Marketing

Habibullah Bahar Collage & University

High School Diploma -

B.S.M Rifles College

Associate of Science - Business Information Systems

Interactive College of Technology
Shyed Ishak Hossain