Shyed Ishak Hossain
Decatur,GA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
Work History
Shift Manager
Hop & Shop
Deca, GA
03.2016 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Team Leader
Publix
Deca, GA
07.2019 - 11.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
Education
BBA - Marketing
Habibullah Bahar Collage & University
Dhaka, Bangladesh03-2012
High School Diploma -
B.S.M Rifles College
Dhaka, Bangladesh12-2008
Associate of Science - Business Information Systems
Interactive College of Technology
Atlanta, GASkills
- Delegation capabilities
- Customer service focus
- Team Development
- Quality Assurance
- Inventory Control
- Cash Handling
- Sales Strategies
- Training and mentoring
- Handling Customer Complaints
- Relationship Building
- Inventory controls
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Team Leader
Publix
07.2019 - 11.2023
Shift Manager
Hop & Shop
03.2016 - Current
BBA - Marketing
Habibullah Bahar Collage & University
High School Diploma -
B.S.M Rifles College
Associate of Science - Business Information Systems
Interactive College of Technology
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