Shyel Moseley-Benton
Orange,NJ
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Summit Health Group
New Providence, NJ
07.2024 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Entered patient demographic and insurance data into electronic medical record system.
Document Management Specialist
Prompt Care
New Providence, NJ
10.2022 - 06.2024
- Manage regulatory requirements and audit support needs by completing and submitting accurate paperwork for claims processing and cancellation's.
- Monitor and report on the status of delivery tickets, ensuring timely receipt of required signatures.
- Coordinate the procurement and allocation of documents for pharmacy and nursing departments, maintaining an organized workflow.
- Worked with internal team members to organize and prioritize claims that require billing documents not received.
Program Support Representative
IQVIA
Parsippany, NJ
10.2020 - 08.2022
- Managed a high volume of inbound and outbound communications, ensuring effective resolution of pharmacy inquiries and support request.
- Verified and confirmed benefit eligibility for patients and pharmacies, facilitating access to entitled healthcare services.
- Administered patient's claim payments through the distribution of debit cards, streamlining financial transactions for enhanced patient satisfaction.
Office Assistant
Rutgers Mental Health Behavioral Center
Newark, NJ
07.2019 - 03.2020
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track client information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Cashier
McDonald's
Newark, NJ
12.2017 - 06.2018
- Accurately processed transactions and managed orders using a POS system while maintaining efficiency and accuracy in a fast paced environment.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science -
Union County College
05.2025
High School Diploma -
Newark Technology High School
06.2018
Skills
- Content Management
- Document retrieval and review
- Tracking document flow
- Claims and Invoicing support
- Process auditing and cancellations
- MS Office Suite
- Healthcare industry understanding
- Insurance Billing
Timeline
Patient Service Representative
Summit Health Group
07.2024 - Current
Document Management Specialist
Prompt Care
10.2022 - 06.2024
Program Support Representative
IQVIA
10.2020 - 08.2022
Office Assistant
Rutgers Mental Health Behavioral Center
07.2019 - 03.2020
Cashier
McDonald's
12.2017 - 06.2018
High School Diploma -
Newark Technology High School
Associate of Science -
Union County College