Summary
Overview
Work History
Education
Skills
Timeline

Vanessa Perez

Los Angeles,CA

Summary

Organized Patient Service Representative with 7 years of experience in plastic surgery and healthcare. I am highly disciplined, energetic, eager career-focused professional with proven track record for meeting daily challenges and exceeding exceptions. Recognized as an outstanding team leader with high integrity and excellent work habits. I'm known to build trustworthy relationships with individuals at all levels and from diverse backgrounds. Remaining calm, positive and professional under pressure. Capability to quickly learn and apply new technology, concepts and skills. I have a drive to continually self-improve. Adept at patient advocacy and education with commitment to efficiency.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Advanced Hair Restoration
07.2018 - 04.2024


  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Resolved customer complaints using established follow-up procedures.
  • Phone etiquette, answered incoming calls, scheduled appointments and filed medical records.
  • Increased patient satisfaction with meticulous attention to detail in all aspects of plastic surgery.
  • Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Increased efficiency in multi-disciplinary meetings by preparing agendas and distributing follow-up action items.
  • Resolved patients concerns regarding loan financing and warranties.
  • Collaborated with multidisciplinary teams to optimize patient outcomes during the pre-surgical phase.
  • Developed and executed daily goals and care plans for up three surgical patients per day.
  • Social media stagiest, managing all things social media

Authorization Specialist

Western Drug
08.2017 - 07.2018
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Kept records of patients health conditions
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Associate of Arts - Business Administration

West Los Angeles College, Culver City, CA
05.2001 -

Skills

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Timeline

Patient Service Representative - Advanced Hair Restoration
07.2018 - 04.2024
Authorization Specialist - Western Drug
08.2017 - 07.2018
West Los Angeles College - Associate of Arts, Business Administration
05.2001 -

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Vanessa Perez