Julie Martinez
Benton City
Summary
Seasoned Patient Service Representative with 20 years of healthcare administration experience. Managed referrals and authorizations for visits, surgeries, and procedures while streamlining processes to improve operational efficiency. Expertise in appointment scheduling, insurance verification, and maintaining accurate patient records, ensuring compliance and a positive patient experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Prosser Memorial Health
Prosser
03.2006 - Current
- Handled patient inquiries via phone and in-person, ensuring timely and effective responses.
- Scheduled appointments and coordinated with medical staff for patient care.
- Processed insurance information and verified patient eligibility for services.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on services and procedures to enhance their experience.
- Worked with healthcare team to address and resolve patient concerns quickly.
- Streamlined check-in processes, enhancing patient experience by minimizing wait times.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on a daily basis.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Reviewed patient accounts regularly to ensure billing accuracy.
- Supported scheduling tests and ordering supplies.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified demographics and insurance information to register patients in computer system.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Education
Radiologic Tech, Laboratory Tech, Certified Medical Assistant - Medical Technology
Yakima Valley Community College
Yakima, WA03-1999
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Eligibility determination
- Medical billing
- Insurance billing
- Electronic health records
- Health insurance knowledge
- Medical terminology
- Scheduling diagnostic procedures
- Multitasking and organization
- Office administration
- Training coordination
- Patient education
- cosmetic sales and patient education, inventory management
- cosmetic sales and patient education, inventory management
Certification
- CNA
Radiologic Technician license
Phlebotomy license
Epic Super User
Alta Spanish Interpreter
Timeline
Patient Service Representative
Prosser Memorial Health
03.2006 - Current
Radiologic Tech, Laboratory Tech, Certified Medical Assistant - Medical Technology
Yakima Valley Community College