Shyheim Kamara
Boston
Summary
Product management professional with a strong track record in enhancing customer experiences through innovative product development. Expertise in data analysis and cross-functional collaboration drives project success. Committed to fostering a culture of efficiency and innovation within tech environments.
Overview
10
10
years of professional experience
Work History
Receiving Specialist
Amazon Warehouse
Boston
12.2025 - 01.2026
- Examined incoming shipments to verify order details.
- Inspected incoming shipments for accuracy and quality.
- Organized inventory storage to maximize space and accessibility.
- Operated forklifts and pallet jacks for material handling tasks.
- Collaborated with team members to streamline receiving processes.
- Provided assistance in training new employees on proper receiving processes and procedures.
- Developed strategies to improve operational efficiencies related to shipping and receiving activities.
Product Management
Amazon Prime
02.2022 - 10.2023
- Developed and managed products for Amazon Prime, enhancing customer experience and driving adoption.
- Collaborated with Product Management teams to develop solutions that meet customer requirements.
- Conducted market research and analyzed customer feedback to inform product planning and improve feature alignment with user needs.
- Collaborated with cross-functional teams including product management, engineering, sales, marketing, and operations to ensure successful implementation of projects.
- Collaborated with other teams such as product management, engineering and customer support in order to provide timely solutions for reported problems.
Tech Support
Simplisafe Co.
03.2019 - 03.2020
- Functioned as a tech support specialist, addressing customer inquiries and delivering technical assistance.
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support when needed, troubleshooting problems and providing solutions in a timely manner.
- Troubleshot and resolved security system issues, ensuring customer satisfaction and system reliability.
- Provided emotional support through active listening techniques while respecting privacy rights of all individuals served.
Tech Assistant
Target
08.2015 - 01.2019
- Provided technical support to customers at Target, enhancing their experience with electronic devices and software applications.
- Troubleshot electronic devices and guided customers in setup and usage of software applications, ensuring effective problem resolution.
- Assisted customers with product inquiries and store navigation.
- Maintained product displays and ensured shelf organization.
- Collaborated with team members to restock inventory efficiently.
Education
Associate Degree -
Benjamin Franklin Cummings Institute of Technology
Boston, MA06-2017
Boston University Program -
Boston University
Boston, MA06-2014
Skills
- Inventory management
- Conflict resolution
- Data analysis and troubleshooting
- Risk assessment
- Inventory management
Personal Information
Driving License: D
Timeline
Receiving Specialist
Amazon Warehouse
12.2025 - 01.2026
Product Management
Amazon Prime
02.2022 - 10.2023
Tech Support
Simplisafe Co.
03.2019 - 03.2020
Tech Assistant
Target
08.2015 - 01.2019
Associate Degree -
Benjamin Franklin Cummings Institute of Technology
Boston University Program -
Boston University