Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shyheim Kamara

Boston

Summary

Product management professional with a strong track record in enhancing customer experiences through innovative product development. Expertise in data analysis and cross-functional collaboration drives project success. Committed to fostering a culture of efficiency and innovation within tech environments.

Overview

10
10
years of professional experience

Work History

Receiving Specialist

Amazon Warehouse
Boston
12.2025 - 01.2026
  • Examined incoming shipments to verify order details.
  • Inspected incoming shipments for accuracy and quality.
  • Organized inventory storage to maximize space and accessibility.
  • Operated forklifts and pallet jacks for material handling tasks.
  • Collaborated with team members to streamline receiving processes.
  • Provided assistance in training new employees on proper receiving processes and procedures.
  • Developed strategies to improve operational efficiencies related to shipping and receiving activities.

Product Management

Amazon Prime
02.2022 - 10.2023
  • Developed and managed products for Amazon Prime, enhancing customer experience and driving adoption.
  • Collaborated with Product Management teams to develop solutions that meet customer requirements.
  • Conducted market research and analyzed customer feedback to inform product planning and improve feature alignment with user needs.
  • Collaborated with cross-functional teams including product management, engineering, sales, marketing, and operations to ensure successful implementation of projects.
  • Collaborated with other teams such as product management, engineering and customer support in order to provide timely solutions for reported problems.

Tech Support

Simplisafe Co.
03.2019 - 03.2020
  • Functioned as a tech support specialist, addressing customer inquiries and delivering technical assistance.
  • Provided company users with tech support for IT problems and account maintenance.
  • Provided technical support when needed, troubleshooting problems and providing solutions in a timely manner.
  • Troubleshot and resolved security system issues, ensuring customer satisfaction and system reliability.
  • Provided emotional support through active listening techniques while respecting privacy rights of all individuals served.

Tech Assistant

Target
08.2015 - 01.2019
  • Provided technical support to customers at Target, enhancing their experience with electronic devices and software applications.
  • Troubleshot electronic devices and guided customers in setup and usage of software applications, ensuring effective problem resolution.
  • Assisted customers with product inquiries and store navigation.
  • Maintained product displays and ensured shelf organization.
  • Collaborated with team members to restock inventory efficiently.

Education

Associate Degree -

Benjamin Franklin Cummings Institute of Technology
Boston, MA
06-2017

Boston University Program -

Boston University
Boston, MA
06-2014

Skills

  • Inventory management
  • Conflict resolution
  • Data analysis and troubleshooting
  • Risk assessment
  • Inventory management

Personal Information

Driving License: D

Timeline

Receiving Specialist

Amazon Warehouse
12.2025 - 01.2026

Product Management

Amazon Prime
02.2022 - 10.2023

Tech Support

Simplisafe Co.
03.2019 - 03.2020

Tech Assistant

Target
08.2015 - 01.2019

Associate Degree -

Benjamin Franklin Cummings Institute of Technology

Boston University Program -

Boston University
Shyheim Kamara