SHYIAN SMITH
Guaranty Bank And Trust
CUMBY,UNITED STATES
5
years of professional experience
Customer-focused professional with strong communication, problem-solving, and critical thinking skills, dedicated to delivering exceptional support through chat and email. Experienced in managing multiple priorities in fast-paced environments while maintaining accuracy and professionalism. Recognized for adaptability, conflict resolution, and collaborating effectively with cross-functional teams to resolve customer concerns and create positive customer experiences. Committed to continuous learning and providing high-quality service that supports both customer satisfaction and business success.
Work History
Teller
1 Year 2 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
- Provided outstanding customer service by addressing inquiries and resolving issues efficiently.
- Conducted thorough account maintenance, including account closures and modifications of customer address details.
- Processed loan and utility payments, ensuring accurate fund distribution to designated accounts.
- Maintained friendly and professional customer interactions.
- Responded to customer inquiries on checking and savings accounts, loans, and online/mobile banking to enhance customer support.
- Managed high-volume transactions up to 150K efficiently while maintaining attention to detail, ensuring accurate processing for customers and businesses.
- Managed customer support interactions by promptly replying to emails and team messages regarding specific requirements.
Sales Associate
6 Months- Greeted incoming shoppers and guided them to desired products.
- Maintained a general understanding of Cavender's product line to ensure an optimal level of customer service.
- Organized and restocked products as needed.
- Met sales goals as set by the store manager ($1,000/day).
Merchandiser
6 Months- Managed inventory and displays, enhancing product visibility across multiple stores.
- Submitted biweekly inventory reports, ensuring accurate stock levels.
- Monitored sales trends, optimizing product placement strategies.
- Collaborated with teams to develop effective product presentation.
- Planned and executed product ranges and promotions, boosting sales.
Combat Engineer
3 Years- Performed basic demolitions, mine warfare, and combat construction operations.
- Prepared and installed firing systems for explosives.
- Constructed fighting positions, bridges, obstacles, and defensive positions.
- Conducted route clearance and reconnaissance operations.
Education
Diploma
Skills
Software: Microsoft Office Suite
Google Workspace
Live Chat & Email Support
Professional Written Communication
Customer Service Excellence
Problem Identification & Resolution
Time Management & Multitasking
Cross-Functional Team Collaboration
Critical Thinking
Adaptability in Fast-Paced Environments
Attention to Detail
Strong Work Ethic
Dependable & Reliable
Accomplishments
- Recognized by the National Honors Society for exemplary academic performance.
- Army Basic Training/AIT.
Timeline
Teller
Guaranty Bank And Trust
05.2025 - CurrentRead More
Sales Associate
Cavenders
08.2024 - 02.2025Read More
Merchandiser
Jacent
07.2024 - 01.2025Read More
Combat Engineer
Texas Army National Guard
10.2021 - 10.2024Read More
Commerce High School
Diploma
Read More