Shyiem Smith
Fayetteville,GA
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Hairxchange
Fayetteville
06.2020 - Current
- Secured and maintained company’s database
- Installation of multiple computers
- Configuration and management of security network protocols
- Tested and documented software and hardware and evaluate the ease of use
- Identified problems encountered by network users to determine if they are due to equipment, network, or applications and escalated to appropriate teams
- Trained users on software and hardware on-site or remotely
- Followed up on incidents, request logs, and records.
Education
Associates in Applied Science- Networking Specialist -
Southern Crescent Technical College
Skills
- Computer Networking
- Highly Proficient with computer software and hardware
- Excellent verbal and written communication
- Analytical skills
- Microsoft Outlook
- LAN/WAN
- User Support
- Technical Support
Certification
- Secure Computer User Specialist (CSCU), 08/2022
- Cisco Certified Network Associate (CCNA) in progress
- Information Technology Fundamentals, 05/2023
- Help Desk Specialist, 01/2021
- Network Support Specialist, 05/2023
- CompTIA A+, 01/2021
Timeline
IT Support
Hairxchange
06.2020 - Current
Associates in Applied Science- Networking Specialist -
Southern Crescent Technical College
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