Shyla Berry

• Scheduled patient appointments using electronic health record systems and scheduling in accordance to their diagnosis and what the physicians ordered (ex: MRI, ultrasounds, DEXA bone density imaging, CT scans, Mammograms, etc)
• Coordinated with medical staff and the patient to confirm patient availability and preferences.
• Managed incoming calls to address patient inquiries and appointment changes.
• Communicated effectively with patients to ensure a positive experience during scheduling.
• Collaborated with team members to streamline scheduling processes and reduce wait times.
• Checked patient insurance and collected pre-authorizations from providers.

• Stocked shelves accurately using warehouse inventory management systems.
• Organized products for efficient retrieval and distribution throughout the fulfillment center.
• Assisted in unloading shipments and verifying incoming inventory accuracy.

• Assisted in creating marketing materials for refurbished and new ultrasound equipment and modalities.
• Managed customer inquiries through email and phone communication.
• Supported the development of promotional content for digital platforms.

• Analyzed engineering systems to identify areas for improvement and optimization.
• Collaborated with cross-functional teams to develop maintenance strategies and solutions.
• Creates SDR (Service Data Reports) for specific Aircraft’s and indicated what was the malfunctions of said aircraft and what maintenance did to correct the malfunctions. Submitted reports to the FAA within 96 hours of when report was initiated for auditing purposes.

• Coordinated scheduling for delivery routes across multiple locations.
• Communicated effectively with drivers to confirm availability and changes.
• Managed scheduling software to ensure optimal route efficiency.

• My job duties as a Closer in Research Operations included quality assurance, viewing candidate resumes and checking for any discrepancies, verifying candidate's past and current education, employment history, military enlistment, professional credentials, and DOT (Department of Transportation) regulated information. I also was responsible for gathering reports and forwarding the cases off to clients in order to make a hiring decision based off the verification obtained from outside sources.

I was a Group Life Product Representative who spoke to employees who had group universal life insurance polices through their employer. (Citigroup, Sanofi, Eastman Kodak, etc). I would send out forms to update beneficiary records, cash fund contribution, increase/decrease face amounts, and much more. I also processed request for participants who wished to take out financial transactions against their policy, such as loans and withdrawals. These duties also included filing death claims.