Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Tony Henderson

Tony Henderson

Patient Scheduler
Pensacola,FL

Summary

As a Call Center Representative at Cayuga Medical Center at Ithaca, I manage over 50 calls per day for multiple doctor's offices simultaneously, ensuring efficient and accurate scheduling of patient appointments. I use Medent, an electronic health record (EHR) system, to enter patient demographic and insurance data, and to collaborate with healthcare staff to verify alignment of appointment scheduling with clinic protocols. I also manage patient flow and triaged calls to prioritize patient needs and put efficient use of clinic resources.

I am adept at following up with both healthcare professionals and patients, confirming appointments, and providing courteous and timely customer service. I am familiar with Mitel and Mitel Cloud Healthcare communications, which enable me to handle high-volume calls and complex calendars for multiple medical practitioners. I am committed to accurate recordkeeping and patient satisfaction, and I enjoy working as part of a team to support the health and wellness of the community.

Overview

16
16
years of professional experience

Work History

Patient Scheduler

Cayuga Medical Center
06.2023 - Current
  • Used Medent to schedule appointments.
  • Managed over 60 calls per day for multiple offices simultaneously
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Housekeeper

Cayuga Medical Center
10.2022 - 06.2023
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

Short Order Cook

Cornell University
01.2014 - 09.2019
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Youth Division Aide

Fingerlakes Residential Center
04.2010 - 08.2012
  • Establish a relationship of confidence and trust with youth under my supervision.
  • Led group discussions and activities to meet different community needs.
  • Develop youths’ attitudes towards personal hygiene, appearance, manners, work and study habits.

Youth Care Specialist

The William George Agency
01.2008 - 05.2010
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Supervised and help children in the performance of house jobs
  • Transport children to off-campus appointments and for travel home as assigned
  • Completed clear and concise documentation of youth behavior and actions.

Education

NYS GED

Skills

  • Patient Data Processing
  • Organization and Time Management
  • Records Management
  • Reviewing Medical Histories
  • Patient Triage
  • Computer Proficiency
  • Electronic Health Record Applications
  • Prescription Refills
  • Patient Health Information Access
  • Data Entry
  • Reading Comprehension
  • Updating Charts
  • Remote Video Conferencing
  • EHR Software

Timeline

Patient Scheduler

Cayuga Medical Center
06.2023 - Current

Housekeeper

Cayuga Medical Center
10.2022 - 06.2023

Short Order Cook

Cornell University
01.2014 - 09.2019

Youth Division Aide

Fingerlakes Residential Center
04.2010 - 08.2012

Youth Care Specialist

The William George Agency
01.2008 - 05.2010

NYS GED
Tony HendersonPatient Scheduler