As a Call Center Representative at Cayuga Medical Center at Ithaca, I manage over 50 calls per day for multiple doctor's offices simultaneously, ensuring efficient and accurate scheduling of patient appointments. I use Medent, an electronic health record (EHR) system, to enter patient demographic and insurance data, and to collaborate with healthcare staff to verify alignment of appointment scheduling with clinic protocols. I also manage patient flow and triaged calls to prioritize patient needs and put efficient use of clinic resources.
I am adept at following up with both healthcare professionals and patients, confirming appointments, and providing courteous and timely customer service. I am familiar with Mitel and Mitel Cloud Healthcare communications, which enable me to handle high-volume calls and complex calendars for multiple medical practitioners. I am committed to accurate recordkeeping and patient satisfaction, and I enjoy working as part of a team to support the health and wellness of the community.