Shyla Dabney
Loganville,GA
Summary
Empathetic and results-driven customer service professional with a proven track record in patient-facing roles, financial transactions, and fast-paced team environments. Adept at communicating treatment options, resolving objections, and creating a welcoming experience. Demonstrates strong attention to detail, multi-tasking ability, and a passion for helping others make informed decisions about their care. Excited to contribute to a dental healthcare team by providing exceptional service and supporting the delivery of comprehensive patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
John’s Creek, GA
01.2023 - 07.2025
- Delivered personalized support, building rapport and trust with returning customers.
- Assisted customers with bagging, transportation to vehicles, and special service needs.
- Recognized for dependability and calm handling of high-stress situations.
- Communicated store policies and resolved concerns to ensure customer satisfaction.
- Relevance: Built skills in trust-building, proactive service, and patient engagement.
Daycare Teacher Assistant
Days R Bright Academy
Loganville, GA
08.2021 - 06.2023
- Created a caring environment and communicated daily with parents.
- Supported the development of trust and routine with children and families.
- Maintained documentation and observed confidentiality protocols.
- Relevance: Developed nurturing and empathetic communication suited for healthcare.
Education
Biochemistry
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma - undefined
Phoenix High School
Lawrenceville, GA05.2023
Skills
- Financial Transactions & Payment Processing
- Patient & Customer Advocacy
- Appointment Scheduling & Coordination
- Effective Objection Handling
- Clear & Compassionate Communication
- Team Collaboration & Morning Huddle Participation
- Insurance Pre-authorization Familiarity
- Organizational Excellence
- Professionalism & Confidentiality
- Fast-paced, High-volume Environment Experience
Certification
I am CPR certified but just need it to be renewed
Seeking position as...
Healthcare Coordinator | Patient Support Specialist
Timeline
Customer Service Representative
Publix
01.2023 - 07.2025
Daycare Teacher Assistant
Days R Bright Academy
08.2021 - 06.2023
High School Diploma - undefined
Phoenix High School
Biochemistry
Georgia Gwinnett College