Shyla Rouse
Lakewood,WA
Summary
Reliable employee seeking laundry and linen services position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
The Best Western Lighthouse Inn
Ocean Shores, WA
04.2015 - 08.2015
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Customer Service Associate
Walmart
Lakewood, WA
08.2014 - 12.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
Warehouse Associate
Scholastic Book Fairs
Auburn, WA
10.2013 - 02.2014
- Replenished shelves with books and scanned in location
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Sterile Processing Technology
Clover Park Technical College
Lakewood, WA12.2021
GED -
Highline College
Federal Way, WA08.2011
Skills
- Decision Making
- Self-Motivated
- Laundry folding and storage
- Sorting and transport
- Collecting dirty linens
- Hanging items
- Washing loads
- Data Entry
Timeline
Front Desk Agent
The Best Western Lighthouse Inn
04.2015 - 08.2015
Customer Service Associate
Walmart
08.2014 - 12.2014
Warehouse Associate
Scholastic Book Fairs
10.2013 - 02.2014
Sterile Processing Technology
Clover Park Technical College
GED -
Highline College
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