Romiche Pluviose

North Miami,Fl

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Offers strong background in hospitality industry.

Work History

Front Desk Agent

Sole Miami: A Noble House Resort

Sunny Isles, FL

03.2022 - Current

check-ins and outs, answering phones, recording requests, making reservations, solving guest problems, maintaining the hotel's reputation, processed incoming and outgoing mail for staff and hotel guests.

Basketball Camp Volunteer

Dr. Michael M. Krop Senior High School

North Miami Beach, FL

06.2019 - 07.2019

Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Provided players meals and drinks to keep them hydrated.
Cleaning gym and other areas after practice.

Internship Student

Alonzo and Tracy Mourning SHS

North, SC

2020, 2021, 2022) – filing, registration, time management, responsibilities, group work
Worked well in team environment as well as independently.
Helped staff members re-stock supplies and perform other administrative duties.
Processed incoming and outgoing mail for office staff as directed.

Education

High School Diploma -

Alonzo And Tracy Mourning SHS, 2601 NE 151st Street

05.2023

3.3 GPA, top 22%, Silver Knight nominee, National Business Honors Society (4 years), awarded a cord for over 1000 community services hours,

Participated in Vis-a-Vis Fashion show, 2022,2023
Club Member of Black student Union, Honey Shine program founded by Tracy Mourning, Best Buddies Program
leader of step team
cheerleading - 2 years

NAF Graduate - Hospitality And Tourism

Alonzo And Tracy Mourning High School, Miami, FL

05.2023

Skills

Problem Solving
Group cooperation
Quick to learn and adapt
Safety and Security Procedures
Guest Amenities
Credit and Cash Payments
Guest Registration
Online Bookings Management
Transportation Arrangements
Data Gathering
Decision Making

Verbal and Written Communication
Lobby Maintenance
Incoming Mail Sorting
Teamwork and Collaboration
Dining and Amenity Recommendations
Inquiry Response
Hotel Safe Deposits
Account Balancing
Room Assignment
Computer Skills
Phone and Email Etiquette

Languages

Haitian Creole

Native/ Bilingual

French

Professional