NAZLY SALAS
front desk agent
South Lake Tahoe,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Ballys Lake Tahoe
08.2025 - Current
- Managed guest check-in and check-out processes, ensuring efficient operations and high customer satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience and loyalty.
- Coordinated room assignments and special requests, optimizing occupancy rates and resource allocation.
- Trained new front desk staff on systems and procedures, improving team efficiency and service quality.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Cash register, sales associate, Apparel, Stocker
Sierra
04.2025 - 08.2025
- I fix the apparel, the clothes shoes, and everything else in the store
- In the back, I helped put out everything from the boxes
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Handled customer complaints with professionalism to ensure satisfaction and loyalty.
- Trained new associates on store policies, procedures, and best practices for sales success.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Organized storage areas for efficient use of space.
Housekeeping office assistant
Reliable proclean
01.2021 - 11.2024
- Helping greeting supplies and lines for the houses
- Also inspections
- Help clean
- Helping translating for the housekeepers
- Managed office supplies and inventory for cleaning service operations.
- Supported team by organizing meetings and preparing agendas.
- Utilized software to track project progress and client feedback.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Delivered messages and ran errands.
- Organized and scheduled meetings and appointments for management.
- Answered and directed phone calls to appropriate staff members.
Hostess
Dennys
05.2023 - 07.2023
- Greeted guests warmly and ensured a positive dining experience.
- Managed seating arrangements to optimize table turnover and guest comfort.
- Assisted servers by communicating special requests and guest needs effectively.
- Maintained cleanliness and organization in the waiting area and entrance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored dining area for guest satisfaction and addressed issues promptly.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
Education
High school -
South Tahoe High
South Lake Tahoe, CASkills
- Bilingual
- Basic math skills
- Communication
- Time management
- Team work
- Problem Solving
- Cash handling
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Training new associates
- Cash register systems
- Manage cash register
- Problem-solving skills
- Guest relations
- Listening skills
- Front desk management
- Housekeeping
- Fluent in spanish and english
- Staff training
Languages
English
Spanish
Timeline
Front Desk Agent
Ballys Lake Tahoe
08.2025 - Current
Cash register, sales associate, Apparel, Stocker
Sierra
04.2025 - 08.2025
Hostess
Dennys
05.2023 - 07.2023
Housekeeping office assistant
Reliable proclean
01.2021 - 11.2024
High school -
South Tahoe High