SHYLAH DOWNS
Glenn Heights
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance to meet and exceed goals. When assisting customers and coworkers, I am cheerful. High-energy professional eager to contribute skills and experience to a new and challenging role.
Overview
8
8
years of professional experience
Work History
Desk Assistant
East Texas A&M Residential Living and Learning
06.2025 - Current
- Provided administrative support to residential staff, enhancing operational efficiency.
- Developed streamlined processes for check-in/check-out procedures, reducing wait times.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted in maintaining accurate records and documentation for housing assignments.
- Responded to resident inquiries promptly, ensuring high levels of customer satisfaction.
Cashier
Albertsons
04.2023 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Help customers by guiding them and answering their questions.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
Administrative Assistant
Dow-Caide Custodial and Industrial Supplies
01.2018 - Current
- Identify and reconcile errors in client data to ensure accurate business requirements.
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
Cashier
Brookshire's
11.2022 - 03.2023
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Educated customers about grocery promotions to increase sales.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Helping people live healthier lives by promoting and selling natural/organic foods and wellness products.
Education
High School -
Cedar Hill High School
Cedar Hill, TX01.2024
Some college (No degree) - Psychology
Dallas College Cedar Valley Campus
Lancaster, TXBachelor of Science - Public Health
East Texas A&M University
Commerce, TX08-2027
Skills
- Customer service
- Outgoing and enthusiastic
- Cleanliness
- Creative problem solving
- Adaptability
- Money handling
- Basic math skills
- Multi-tasking ability
- Strong work ethic
- People-oriented
- Active listening skills
- Goal-oriented
- Natural leader
- Skilled problem solver
- Problem resolution
- Candid communication
- Constituent concern tracking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship and team building
- Reliability
- Leadership and people development
Timeline
Desk Assistant
East Texas A&M Residential Living and Learning
06.2025 - Current
Cashier
Albertsons
04.2023 - Current
Cashier
Brookshire's
11.2022 - 03.2023
Administrative Assistant
Dow-Caide Custodial and Industrial Supplies
01.2018 - Current
Some college (No degree) - Psychology
Dallas College Cedar Valley Campus
High School -
Cedar Hill High School
Bachelor of Science - Public Health
East Texas A&M University
Additional Information
Student Government Association At-Large Senator and Parliamentarian
Lion Camp Counselor/ Mentor at East Texas A&M University