Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

SHYLAH DOWNS

Glenn Heights

Summary

Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance to meet and exceed goals. When assisting customers and coworkers, I am cheerful. High-energy professional eager to contribute skills and experience to a new and challenging role.

Overview

8
8
years of professional experience

Work History

Desk Assistant

East Texas A&M Residential Living and Learning
06.2025 - Current
  • Provided administrative support to residential staff, enhancing operational efficiency.
  • Developed streamlined processes for check-in/check-out procedures, reducing wait times.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted in maintaining accurate records and documentation for housing assignments.
  • Responded to resident inquiries promptly, ensuring high levels of customer satisfaction.

Cashier

Albertsons
04.2023 - Current
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Am in charge of issuing receipts, refunds, change, and tickets.
  • Help customers by guiding them and answering their questions.
  • Kept well-stocked cashier lanes and store shelves to promote strong sales.

Administrative Assistant

Dow-Caide Custodial and Industrial Supplies
01.2018 - Current
  • Identify and reconcile errors in client data to ensure accurate business requirements.
  • Created and updated physical records and digital files to keep current, accurate, and compliant documentation.

Cashier

Brookshire's
11.2022 - 03.2023
  • Kept well-stocked cashier lanes and store shelves to promote strong sales.
  • Educated customers about grocery promotions to increase sales.
  • Am in charge of issuing receipts, refunds, change, and tickets.
  • Helping people live healthier lives by promoting and selling natural/organic foods and wellness products.

Education

High School -

Cedar Hill High School
Cedar Hill, TX
01.2024

Some college (No degree) - Psychology

Dallas College Cedar Valley Campus
Lancaster, TX

Bachelor of Science - Public Health

East Texas A&M University
Commerce, TX
08-2027

Skills

  • Customer service
  • Outgoing and enthusiastic
  • Cleanliness
  • Creative problem solving
  • Adaptability
  • Money handling
  • Basic math skills
  • Multi-tasking ability
  • Strong work ethic
  • People-oriented
  • Active listening skills
  • Goal-oriented
  • Natural leader
  • Skilled problem solver
  • Problem resolution
  • Candid communication
  • Constituent concern tracking
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Relationship and team building
  • Reliability
  • Leadership and people development

Timeline

Desk Assistant

East Texas A&M Residential Living and Learning
06.2025 - Current

Cashier

Albertsons
04.2023 - Current

Cashier

Brookshire's
11.2022 - 03.2023

Administrative Assistant

Dow-Caide Custodial and Industrial Supplies
01.2018 - Current

Some college (No degree) - Psychology

Dallas College Cedar Valley Campus

High School -

Cedar Hill High School

Bachelor of Science - Public Health

East Texas A&M University

Additional Information

Student Government Association At-Large Senator and Parliamentarian

Lion Camp Counselor/ Mentor at East Texas A&M University