Shylene Lee
Saint Paul,MN
Summary
Proactive leader with skills in project management and strategic planning. Pursing a small-side business to challenge leadership skills while balancing a full-time large scale business job and maintaining consistent work performance by exceeding weekly goals. Demonstrates analytical communication skills by focusing on clear objectives, emphasizing team relationship building, and fostering a safe environment to promote free flow of communication from other team members. Willingness to take on responsibility and proven ability to handle multiple projects effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Financial Representative
IC System
St. Paul, MN
10.2021 - Current
- Educating 110+ patients per work day on payment plans using a billing software to track payments
- Continuous learning with new procedures when asked to collaborate with other departments
- De-escalating disputes between providers and patients
- Negotiating settlement offers
- Served as a liaison between patients, providers, and insurance companies, facilitating communication around financial matters
- Utilizing and adapting quickly to new complex technology and software updates
- Consistently exceeding weekly collector goals; 100-150% of goals met every week
Wedding Director/Event Coordinator
Small Side Business
St. Paul, MN
05.2025 - Current
- Prioritizing communication with clients address budget and agenda of event
- Providing client-centered customer services to fulfill client's vision of event
- Proactively identifying possible risks and finding solutions immediately to provide a smooth flowing event
- Delegating tasks to my recruited team members to execute projects effectively
- Learned how to adapt my leadership style to each team member to create a safe team environment
- Continuous leadership development
Electronic Assembler
Smiths Medical Inc
Oakdale, MN
03.2021 - 08.2021
- Operated various machinery and tools on the line contributing to production
- Collaborative teamwork by holding effective communication with team members on the same assembly line for optimal safety and productiveness
- Meeting production goals every week by learning quickly on the line while adhering to safety procedures
- Learning other department's assembly lines when they were behind on production goals
Emergency Department Volunteer
United Hospital ER
St. Paul, MN
10.2017 - 12.2019
- Helping ER patients fill out forms and directing them to triage
- Restocking heated blankets and wiping down waiting room area
- Communicating with Charge Nurse to admit patient's correctly
- Openly asking where other areas of help is needed when tasks are completed, showing my willingness to contribute
- Honored HIPPA guidelines and patient confidentiality
Education
High School Diploma -
Hmong College Prep Academy
St. Paul, MN06-2021
Skills
- I am willing to take initiatives of team projects by utilizing effective team skills and emphasizing team relationship building
- I welcome to constructive feedback as well as taking accountability since I prioritize safety for all parties involved
- I am not hesitant to ask for help or questions for clarity which contributes to my communication skills
- I am able to perform consistent good work behavior and meet deadlines and goals
Certification
Certified Nursing Assistant
Languages
Hmong
Native or Bilingual
Timeline
Wedding Director/Event Coordinator
Small Side Business
05.2025 - Current
Patient Financial Representative
IC System
10.2021 - Current
Electronic Assembler
Smiths Medical Inc
03.2021 - 08.2021
Emergency Department Volunteer
United Hospital ER
10.2017 - 12.2019
High School Diploma -
Hmong College Prep Academy