Shymel Baucom
Fayetteville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Can provide a fresh perspective to a work environment, while maintaining professionalism.
Overview
6
6
years of professional experience
Work History
Network Support Specialist
Army
Lawton, OK
06.2019 - 12.2023
- Provided network support to end users, troubleshooting and resolving hardware and software issues.
- Installed, configured and maintained local area networks, wide area networks and other data communication systems.
- Created technical documentation for network configurations, processes and standards.
- Configured routers, switches and other networking equipment according to specifications.
- Resolved connectivity issues between servers or users' desktops by utilizing remote desktop connections or telnet sessions.
- Led a diverse group of individuals through empathy while maintaining a positive work enviorment
Retail Sales Associate
Walmart
Fayetteville, NC
08.2017 - 06.2019
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
E.E. Smith Highschool
Fayetteville06.2016
Skills
- Security Management
- Software Installation
- Hardware Replacement
- Diagnostic Testing
- Staff Assistance
- Decision-Making
Accomplishments
- Secret Clearance
Timeline
Network Support Specialist
Army
06.2019 - 12.2023
Retail Sales Associate
Walmart
08.2017 - 06.2019
High School Diploma -
E.E. Smith Highschool
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