Kiresten Chisolm
Summerville,SC
Summary
Dynamic educator and customer service professional with proven expertise in student engagement and curriculum knowledge from Kelly Educational Staffing Services, and exceptional service delivery at Clarion Pointe-Choice Hotel. Excelled in fostering positive environments and outcomes, leveraging multi-subject instruction and organizational skills. Recognized for adaptability and building strong relationships, ensuring high levels of satisfaction and repeat business. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Educational Staffing Services
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
Front Desk Agent
Clarion Pointe- Choice Hotel
05.2023 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained high levels of guest privacy by securely managing personal information.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Assisted in training new front desk agents, sharing best practices and procedures.
Education
Associate of Applied Science - Hospitality And Tourism Management
Trident Technical College
Charleston, SC12.2024
High School Diploma -
Wando High School
Mount Pleasant, SC06.2021
Skills
- Student Engagement
- Positive Reinforcement
- Multi-Subject Instruction
- Curriculum knowledge
Affiliations
- Hospitality and Culinary Service Association
Certification
- Event Management Certificate
- Hotel Operations Certificate
- Food and Beverage Operations Certificate
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing Services
08.2024 - Current
Front Desk Agent
Clarion Pointe- Choice Hotel
05.2023 - 07.2024
- Event Management Certificate
- Hotel Operations Certificate
- Food and Beverage Operations Certificate
Associate of Applied Science - Hospitality And Tourism Management
Trident Technical College
High School Diploma -
Wando High School
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