Shyneepha Campbell
Brighton,TN
Summary
Dynamic Patient Service Representative with a proven track record at Everise, excelling in customer service and HIPAA compliance. Skilled in insurance verification and quality assurance, I effectively resolved patient inquiries and enhanced service delivery, contributing to improved patient satisfaction and streamlined operations. Committed to fostering collaborative healthcare environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Everise
Elberta, AL
11.2024 - 02.2025
- Assisted patients with appointment scheduling and provided information on services offered.
- Managed patient inquiries through phone and in-person interactions, ensuring clarity and support.
- Facilitated the collection of patient information to enhance service efficiency and accuracy.
- Collaborated with healthcare professionals to coordinate patient care and streamline communication.
Eligibility Representative
Alorica
Madison, AL
11.2023 - 02.2024
- Processed eligibility applications accurately and efficiently to support timely decision-making.
- Collaborated with team members to resolve client inquiries and enhance service delivery.
- Maintained up-to-date knowledge of policies and procedures to ensure compliance.
- Assisted in training new representatives on system protocols and customer service techniques.
Final Assembler
MicroPort Orthopedics
Arlington, TN
10.2022 - 03.2023
- Assembled orthopedic devices following precise specifications to ensure product quality.
- Operated and maintained assembly tools, enhancing workflow efficiency.
- Collaborated with team members to troubleshoot assembly issues, improving process accuracy.
- Conducted quality inspections on finished products, ensuring compliance with industry standards.
Fresh Produce Team Member
Walmart
Covington, TN
10.2018 - 08.2019
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Cultivated strong relationships with suppliers, ensuring consistent availability of high-quality produce at competitive prices.
- Mitigated potential hazards within the department by promptly addressing spills, broken equipment, or other safety concerns.
- Participated in ongoing training programs to continually enhance product knowledge and improve customer service skills.
Education
Brighton High School
Brighton, TNSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Quality Assurance
Timeline
Patient Service Representative
Everise
11.2024 - 02.2025
Eligibility Representative
Alorica
11.2023 - 02.2024
Final Assembler
MicroPort Orthopedics
10.2022 - 03.2023
Fresh Produce Team Member
Walmart
10.2018 - 08.2019
Brighton High School