Samantha Underwood
Lyman,SC
Summary
Dedicated worker with excellent communication, time management, and problem-solving skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Order Management
Nevada Sales Agency
10.2022 - 10.2024
- Received orders from customers and input into order management system.
- Served as an escalation point for issues within the ordering process and after for customers, providing guidance and support as needed.
- Trained new employees on work order management systems.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency and maintaining a functional organziation system.
- Developed strong relationships with customers through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Aquatics Programming Supervisor
Lifetime Athletic Club
05.2022 - 10.2022
- Evaluated swimmers abilities, needs, and physical conditions and developed suitable training steps to meet any special requirements.
- Analyzed daily activity reports.
- Made outreach phone calls daily about the benefits of our swim program and any promotions that we were running.
- Set up and monitored billing on customers' accounts.
- Handled any account related tasks for swim programming customers.
- Met with managers and other supervisors weekly to stay informed of changes affecting workers or operations.
- Participated in continuing education to stay on top of any developments within the company.
- Responded in a timely manner to meet customer needs and resolve problems.
Membership Concierge
Lifetime Athletic Club
05.2021 - 05.2022
- Gave accurate and appropriate information to answer questions, troubleshoot ideas, and resolve complaints.
- Conferred with customers by telephone or in person to provide product or service information.
- Gave daily tours of the club in order to promote and encourage new members to sign up.
- Handled any account related tasks, such a sign-up, billing, information changes, holds, etc.
Crew Member
Cafe Lola
06.2020 - 09.2020
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Maintained knowledge of store menus to advertise promotions, and limited time offers.
- Placed orders in POS systems and handled cash and credit transactions
- Communicated with customers regarding orders, comments, and complaints.
- Performed cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Skills
- Customer service and assistance
- Adaptable and flexible
- Quick learner
- Strong communication and interpersonal skills
- Positive energy
Timeline
Order Management
Nevada Sales Agency
10.2022 - 10.2024
Aquatics Programming Supervisor
Lifetime Athletic Club
05.2022 - 10.2022
Membership Concierge
Lifetime Athletic Club
05.2021 - 05.2022
Crew Member
Cafe Lola
06.2020 - 09.2020