Shyniece Smith
Pickerington,OH
Summary
Professional Summary:
Highly energetic, outgoing, and detail-oriented professional with a strong ability to manage multiple responsibilities efficiently while maintaining a high level of organization and accuracy. Demonstrates exceptional customer service skills through effective communication, problem-solving, and a genuine commitment to ensuring client satisfaction. Adaptable and dependable, with a proven record of thriving in fast-paced environments and contributing to team success through a positive attitude and strong work ethic.
Overview
17
17
years of professional experience
Work History
Assistant Manager
McAlister's Deli
Columbus, OH
10.2019 - Current
- Helped oversee the daily operations of the store, managing staff and inventory.
- Handled employee discipline and termination according to company policies.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Call Center Representative
Safelite Auto Glass
Columbus, OH
01.2023 - 10.2024
- Processed service requests efficiently using company software systems.
- Assisted customers in scheduling appointments for repairs and replacements.
- Resolved customer complaints with empathy and professionalism.
- Educated customers on product features and service options available.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided feedback to management on recurring issues for continuous improvement.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Associate
Planet Fitness
Hilliard, OH
06.2018 - 10.2020
- Provided assistance to clients.
- Answered phone and assisted clients with changes.
- Assisted customers in person.
- Explained products and benefits.
- Assisted members with inquiries and resolved concerns promptly.
- Maintained cleanliness and organization of fitness equipment and facilities.
- Processed membership applications and managed account updates efficiently.
- Educated members on gym policies, procedures, and available services.
- Responded to emergency situations following established safety protocols.
- Scheduled appointments for personal training sessions and classes accurately.
- Greeted customers and identified their needs.
Associate Trainer
Panera Bread
Columbus, OH
03.2013 - 10.2019
- Anticipated and addressed guests' service needs.
- Answered questions about menu selections and made recommendations when requested.
- Greeted new customers, answered initial questions and took drink orders.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Cashier
Giant Eagle
Columbus, OH
04.2009 - 10.2012
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained new team members.
- Calculated charges, issued bills and collected payments.
- Managed customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Emphasized fast, friendly customer service.
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth store operations daily.
- Promoted loyalty programs to enhance customer engagement and satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Whetstone High School
Columbus, OH 08.2004 - 01/2007
Skills
- Professional Skills Customer Service Food Service & Catering Food Preparation & Safety Training & Staff Development Team Leadership & Supervision Management & Operations Support Upselling & Sales Techniques Guest Relations & Service Excellence Time Management Verbal and Written Communication Interviewing & Orientation Call Handling
Additional Skills
- ADDITIONAL SKILLS & ACHIEVEMENTS• Strong communication and interpersonal skills, adept at handling high-volume customer interactions.• Experienced in scheduling systems, call management databases, and point-of-sale software.• Proven ability to resolve conflicts, maintain professionalism, and exceed performance expectations.
Timeline
Call Center Representative
Safelite Auto Glass
01.2023 - 10.2024
Assistant Manager
McAlister's Deli
10.2019 - Current
Customer Service Associate
Planet Fitness
06.2018 - 10.2020
Associate Trainer
Panera Bread
03.2013 - 10.2019
Cashier
Giant Eagle
04.2009 - 10.2012
High School Diploma -
Whetstone High School
08.2004 - 01/2007