Shyra Bradley
Bayonne,NJ
Summary
Detail-oriented professional with over ten years of experience managing confidential information, reviewing documentation, resolving complex issues, and maintaining accurate records in highly regulated environments. Recognized for strong organizational, communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Horizon BCBSNJ
Newark, New Jersey
08.2024 - Current
- Resolved complex member inquiries by analyzing policy documents, claims, and benefit information to ensure accurate information delivery.
- Documented interactions and researched solutions using systems and tools, ensuring accuracy in customer records.
- Processed claims and tracked customer interactions in internal systems, ensuring thorough resolution documentation.
Bank Teller
Wells Fargo & Company
Jersey City, NJ
04.2024 - 08.2024
- Verified customer identity and documentation, ensuring compliance with banking regulations and internal policies to mitigate risk.
- Maintained detailed transaction records, adhering to security and regulatory requirements to safeguard customer information.
- Resolved customer concerns by efficiently researching account information and applying established procedures to enhance customer satisfaction.
Assistant Store Manager
Wendys International
10.2014 - 04.2024
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Coordinated staff scheduling and delegated responsibilities to optimize daily operations.
- Managed cash handling, daily deposits, and financial reconciliation, ensuring accuracy in financial reporting.
- Trained, coached, and evaluated team members to uphold performance standards and enhance team capability.
- Conducted inventory assessments to ensure accurate stock levels. and inspect incoming merchandise and verify against paperwork.
Enlisted Soldier
Army, National Guard
04.2020 - 10.2020
- 68C MOS (Practical Nursing Specialist)
- Operated and maintained armored vehicles
- Secured and protected military property, assets and personnel
- Implemented tactics, procedures, and techniques for defense systems
- Looked after weapons by scheduling and performing organizational and preventive
Education
Diploma -
William L. Dickinson Highschool
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- NASCO System
- SAP System
- Data Entry
- HIPAA Compliance
- Scheduling and Coordinating
- Medical Documentation
- Case Documentation
- Administration and Reporting
- Adaptability
Timeline
Customer Service Associate
Horizon BCBSNJ
08.2024 - Current
Bank Teller
Wells Fargo & Company
04.2024 - 08.2024
Enlisted Soldier
Army, National Guard
04.2020 - 10.2020
Assistant Store Manager
Wendys International
10.2014 - 04.2024
Diploma -
William L. Dickinson Highschool