Tiara Buskey

• Greet and assist customers in a friendly, professional manner.
• Answer customer questions about products, promotions, and services.
• Operate cash registers and handle transactions accurately.
• Assist with online orders, photo services, and prescription pickups.
• Stock shelves and ensure products are faced and properly labeled.
• Assist with unloading and organizing deliveries.
• Maintain store cleanliness, including counters, shelves, and customer areas.

• Assisted patients and insurance companies via phone and online portals with billing inquiries, insurance claims, and payment processing.
• Resolved complex claim denials, underpayments, and insurance disputes by coordinating with insurance providers and members.

• Maintained HIPAA compliance and ensured confidentiality of patient records.

• Provided financial guidance to members, explaining coverage, out-of-pocket costs, and available payment options.

Process and post incoming insurance payments to the correct patient accounts.

• Consulted and educated patients on insurance policies, co-pays, and financial responsibilities before appointments.
• Handled high-volume patient calls and inquiries regarding appointments, medical records, and insurance benefits.
• Worked in a fast-paced environment ensuring patient data accuracy and smooth facility operations.
• Collaborated with care teams to coordinate seamless patient access to medical services and insurance benefits.
• Used electronic health record (EHR) systems to document patient interactions and update records.

• Provided in-person customer support, conflict resolution, and transaction processing in a busy retail environment.
• Assisted customers with product inquiries, returns, and policy explanations while maintaining a high level of professionalism.
• Worked collaboratively with teams to improve store operations and customer satisfaction.
• Greeted customers warmly and assisted with product locations and store services.
• Operate cash registers and process transactions, including purchases,returns, and exchanges.