Darlena Banks
Camden,NJ
Summary
Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
19
19
years of professional experience
Work History
Customer Service Associate Cashier
Wawa Food Markets
Cherry Hill, NJ
07.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hourly Manager
PDQ Restaurant
Cherry Hill, NJ
11.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Kitchen Staff Member
LeBus Bakery
King of Prussia, PA
04.2013 - 05.2014
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Cashier Team Lead
Burger King
Pennsauken, NJ
08.2012 - 03.2013
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Shift Leader
Wawa Food Markets
Pennsauken, NJ
08.2004 - 07.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.2003
Skills
- Correcting Discrepancies
- Safety Regulations
- Exceptional Communicator
- MS Office Proficiency
- Customer Service
- Employee Management
- Inventory Control
- Refund Processing
- POS System Operations
- Refunds and Exchanges
- Guest Services
- Customer Complaint Resolution
- Problem Resolution
- Staff Management
- Train Employees
- Quality Standards
- Greet Guests
- Team Leadership
- Brand Management
- Order Supplies
- Managing Terminations
- Sell Products
- Time Management
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Manage Inventory
- Job Assignments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Customer Service Associate Cashier
Wawa Food Markets
07.2023 - Current
Hourly Manager
PDQ Restaurant
11.2016 - Current
Kitchen Staff Member
LeBus Bakery
04.2013 - 05.2014
Cashier Team Lead
Burger King
08.2012 - 03.2013
Shift Leader
Wawa Food Markets
08.2004 - 07.2011
High School Diploma -
Woodrow Wilson High School