Shyra Brown
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Claims Quality Assurance
Ttec (TeleTech) - HealthCare Solutions
04.2020 - Current
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with the company standards and regulatory guidelines for quality management systems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Patient Advocate
Stericycle
02.2019 - 03.2020
- Answered call using computer telephony integration
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
Warehouse Forklift Operator
Amazon Fufillment
06.2017 - 01.2019
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Packed items into appropriate containers for shipment.
Education
High School Diploma -
Stone Coast Academy
Miami, FL10.2013
Skills
- Customer Service
- Self Motivation
- Attention to Detail
- Strong Work Ethic
- Time management abilities
- Multitasking
- Professionalism
- Customer Satisfaction
Timeline
Claims Quality Assurance
Ttec (TeleTech) - HealthCare Solutions
04.2020 - Current
Patient Advocate
Stericycle
02.2019 - 03.2020
Warehouse Forklift Operator
Amazon Fufillment
06.2017 - 01.2019
High School Diploma -
Stone Coast Academy
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