Shyra Henry
Winter Haven,United States
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Alf Admin Assist
Palm Krest Manor
Haines City, FL
12.2024 - Current
- Support residents and families with empathy and compassion during difficult times.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Wound Care Assistant
Florida Wound & Healing
Ocala, FL
09.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Claims Adjuster
State Farm
Remote
04.2023 - 09.2023
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
Certified Nursing Assistant
Gale Healthcare
Winter Haven
10.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Florida Presbyterian Homes
Lakeland, FL
12.2022 - 03.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assistant with wound care under the supervision of nursing staff
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Overnight Remodel Associate
Walmart
Winter Haven
07.2022 - 11.2022
- Completed tear-down of existing structures to prepare for new construction.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
TMone
01.2021 - 02.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
GC Services
12.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor - Human Services
Southern New Hampshire University
Manchester, NHEsthetician
Ridge Technical College
Winter Haven, FL11.2021
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2015
Timeline
Alf Admin Assist
Palm Krest Manor
12.2024 - Current
Wound Care Assistant
Florida Wound & Healing
09.2023 - Current
Claims Adjuster
State Farm
04.2023 - 09.2023
Certified Nursing Assistant
Florida Presbyterian Homes
12.2022 - 03.2023
Certified Nursing Assistant
Gale Healthcare
10.2022 - Current
Overnight Remodel Associate
Walmart
07.2022 - 11.2022
Customer Service Representative
TMone
01.2021 - 02.2022
Customer Service Representative
GC Services
12.2017 - 12.2018
Bachelor - Human Services
Southern New Hampshire University
Esthetician
Ridge Technical College
High School Diploma -
Lake Region High School