Summary
Work History
Education
Skills
Timeline
Generic

Shyrah Wolff

Kaneohe,HI

Summary

Dynamic professional with experience at Dukes Canoe Club, excelling in customer service and multitasking. Proven ability to enhance client experiences through effective communication and reservation management. Skilled in behavior analysis and crisis intervention, fostering positive outcomes in challenging situations while maintaining a safe environment.

Work History

Hostess

Dukes Canoe Club
02.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Registered Behavior Technician

All About Behavior
10.2024 - 02.2025
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Education

High School Diploma -

Kalaheo High School
Kailua
05.2023

Skills

  • Behavior analysis
  • Crisis intervention
  • Client documentation
  • Behavior modification
  • Data collection
  • Customer service
  • Communication techniques
  • Reservation management
  • Conflict resolution
  • Multitasking
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem assessment
  • Process improvement
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise

Timeline

Hostess

Dukes Canoe Club
02.2025 - Current

Registered Behavior Technician

All About Behavior
10.2024 - 02.2025

High School Diploma -

Kalaheo High School
Shyrah Wolff