Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyrra Stone

Nashville,TN

Summary

Motivated Criminal Justice graduate with strong interpersonal, organizational, and problem-solving skills. Experienced in both law enforcement support and hospitality leadership, with a proven ability to manage high-pressure environments, resolve conflicts, and deliver exceptional service. Seeking an entry-level role in criminal justice or public safety where I can apply my education, internship experience, and leadership abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Hyatt Place
Nashville, TN
04.2024 - Current
  • Supervised front desk operations, including staff support, guest services, and daily reports.
  • Resolved guest concerns with diplomacy, maintaining hotel reputation and high guest satisfaction.
  • Identified opportunities for process improvements and reported findings to management.

Police Intern

Tennessee State University Police Department
Nashville, TN
12.2023 - 05.2024
  • Assisted with police accreditation paperwork and departmental reporting.
  • Supported filing and record-keeping to improve internal communication and efficiency.
  • Attended weekly meetings on community policing, department operations, and current law enforcement challenges.

Front Desk Agent

Hyatt Place
Nashville, TN
10.2023 - 04.2024
  • Maintained accurate records of guest reservations, payments, and accounts.
  • Delivered high-quality service during peak periods, ensuring smooth guest experiences.
  • Handled reservations via phone, email, and hotel software systems.

Hostess / Togo Specialist / Waitress

Texas Roadhouse
Jackson, MI
09.2018 - 03.2021
  • Trained new host staff in customer service best practices.
  • Managed reservations, waitlists, and high-volume guest interactions.

Education

Bachelor of Science - Criminal Justice

Tennessee State University
Nashville, TN
05-2024

High School Diploma -

Jackson High School
Jackson, MI
05-2020

Skills

  • Conflict resolution
  • Effective communication
  • Strong leadership
  • Hospitality services
  • Issue resolution

Certification

  • CPR Certified
  • AED Certified

Timeline

Front Desk Supervisor

Hyatt Place
04.2024 - Current

Police Intern

Tennessee State University Police Department
12.2023 - 05.2024

Front Desk Agent

Hyatt Place
10.2023 - 04.2024

Hostess / Togo Specialist / Waitress

Texas Roadhouse
09.2018 - 03.2021

Bachelor of Science - Criminal Justice

Tennessee State University

High School Diploma -

Jackson High School

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