Overview
Work History
Education
Skills
Timeline
Generic

Shytell Roberts

Phoenix,AZ

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Progressive Leasing
Phoenix, AZ
10.2022 - 09.2025
  • Demonstrated problem-solving skills by addressing customer concerns effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Iqor
Tempe, AZ
01.2017 - 09.2022
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved disputes and escalated issues as necessary, maintaining positive relationships while protecting company interests.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.

Customer Service Representative

LogistiCare
Phoenix, AZ
10.2011 - 12.2016
  • Communicated with clients to confirm service requests and address any concerns promptly.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Coordinated schedules and communicated changes to customers.

Education

Ecademie
Phoenix, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Progressive Leasing
10.2022 - 09.2025

Customer Service Representative

Iqor
01.2017 - 09.2022

Customer Service Representative

LogistiCare
10.2011 - 12.2016

Ecademie
Shytell Roberts