Shyvonnia GATES
Newnan,GA
Summary
Assistant Store Manager with proven expertise in problem-solving and team leadership. Committed to optimizing inventory control and enhancing customer relations to drive service excellence.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Wendys Restaurant
Peachtree City, GA
04.2023 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members to improve performance and customer satisfaction.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed staff scheduling strategies to meet peak service demands effectively.
Packer
Hello Fresh
Newnan, GA
07.2021 - 08.2022
- Coordinated packaging operations to ensure timely order fulfillment.
- Optimized workflow processes to enhance packing efficiency and minimize errors.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
Assistant Store Manager
Greenway
Newnan, GA
02.2006 - 05.2021
- Assisted in financial reporting, monitoring sales trends, and achieving budget targets.
- Enhanced customer experience by addressing complaints and resolving issues promptly.
- Collaborated with management to refine operational processes for improved efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shift Leader
McDonald's Restaurant
Peachtree City, GA
05.1999 - 03.2006
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored team members to enhance skills and improve service delivery.
- Implemented operational improvements, increasing overall efficiency in food preparation processes.
- Managed inventory control, optimizing stock levels to reduce waste and ensure availability.
Education
High School Diploma -
West Ga Tech
Newnan, GA05-2000
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
Timeline
Assistant Store Manager
Wendys Restaurant
04.2023 - Current
Packer
Hello Fresh
07.2021 - 08.2022
Assistant Store Manager
Greenway
02.2006 - 05.2021
Shift Leader
McDonald's Restaurant
05.1999 - 03.2006
High School Diploma -
West Ga Tech