Sia Cason
Des Moines,IA
Summary
Responsible Insurance Service Analyst provided customer support to clients needing assistance with insurance policies. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Service Analyst
Nationwide Insurance Company
07.2003 - Current
- Knowledge of insurance company operations and multiple property casualty insurance lines of business.
- Assisted underwriters in risk assessment, gathering relevant information to aid decision making.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
Customer Service Team Leader
Budget Marketing Inc.
03.1998 - 05.2003
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
- Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
Education
High School Diploma -
Hoover High School
Des Moines, IA05.1998
Skills
- Demonstrated knowledge of customer service principles
- Knowledge of insurance company operations and multiple property casualty insurance lines of business
- Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position
- Proven organizational skills to effectively prioritize increased and more sophisticated workloads
Certification
Insurance Producer License-7826808
Timeline
Insurance Service Analyst
Nationwide Insurance Company
07.2003 - Current
Customer Service Team Leader
Budget Marketing Inc.
03.1998 - 05.2003
High School Diploma -
Hoover High School
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