SIA YANG
Rancho Cordova,CA
Summary
Detail oriented office administration professional with extensive experience in supporting regulated workflows and ensuring data accuracy in high volume environments. Proven track record in coordinating processes, maintaining documentation standards, and fostering collaboration across teams to uphold regulatory compliance. Strong expertise in customer service, quality control, and operational support within healthcare and financial services sectors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Octapharma Plasma Inc.
Sacramento, USA
07.2023 - Current
- Support daily healthcare operations by coordinating donor processing activities in compliance with FDA, CLIA, OSHA, and GMP regulations
- Document donor records, screening results, and procedural data in regulated systems to ensure compliance and accuracy
- Perform quality control checks and identify discrepancies to ensure data integrity and operational accuracy
- Monitor donor well-being, escalate issues appropriately, and ensure adherence to safety protocols
- Train new staff on procedures, documentation standards, and compliance requirements to support team performance
- Collaborate with clinical, technical, and supervisory teams to streamline workflow and enhance operational efficiency
- Maintain sterile environments and support proper handling, storage, and shipment of biological materials
Card Investigator
Wollborg Michelson Agency (Golden 1 Credit Union)
Sacramento, USA
06.2020 - 06.2021
- Investigated debit and credit card claims, ensuring accurate data entry and timely case resolution
- Reviewed documentation for completeness and compliance, ensuring regulatory standards were met
- Maintained detailed records across multiple systems, achieving accuracy and productivity goals
- Communicated findings to internal teams, facilitating resolution of discrepancies through escalation.
Lead Teller / Branch Administrator
Sunrise Banks N.A.
Saint Paul, USA
12.2014 - 10.2018
- Coordinated daily branch operations, staff scheduling, and workflow organization to enhance service delivery
- Delivered high-quality customer service by effectively resolving escalated issues, fostering customer satisfaction
- Ensured compliance with internal policies and external regulations, minimizing risk and maintaining operational integrity
- Supported audits, operational reviews, and process improvements
- Managed documentation, reporting, and record retention
Education
High School Diploma -
Gordon Park High School
Saint Paul, MN01-2013
Skills
- Data accuracy
- Workflow coordination
- Cross functional collaboration
- Time management
- Microsoft Office and database systems
- Attention to detail
- Cash handling
- Office administration
- Cash handling expertise
- Proficient in MS office
- Data entry
- Proofreading
- Document scanning
- Document processing
Certification
Certified Phlebotomy Technician I (CPT-I), Active, 06/01/23, CPT-02336181
Timeline
Phlebotomist
Octapharma Plasma Inc.
07.2023 - Current
Card Investigator
Wollborg Michelson Agency (Golden 1 Credit Union)
06.2020 - 06.2021
Lead Teller / Branch Administrator
Sunrise Banks N.A.
12.2014 - 10.2018
High School Diploma -
Gordon Park High School