Siafa Johnson
Washington,DC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Brooks Brothers
08.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Visual Merchandising Manager
Hennes & Mauritz
06.2008 - 02.2021
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Managed merchandising standards and maintained consistency across distribution channels.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Proposed new ideas and concepts to enhance merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Analyzed customer feedback and shopper trends to inform display designs.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Created visual displays to highlight new and featured products.
- Used props and lighting to enhance appearance and visibility of displays.
- Developed merchandising strategy to efficiently move overstock.
- Organized store merchandise racks by size, style, and color.
- Utilized paper, fabric and props to create displays.
Education
Bachelor of Arts - Fashion And Retail Management
Arts Institute International Minnesota
Minneapolis, MN04.2018
Skills
- Network Device Monitoring
- Directing Team Members
- Google Drive
- Digital Media
- Training and Development
- Training
- Merchandising
- Microsoft Office
Timeline
Assistant Manager
Brooks Brothers
08.2021 - 08.2022
Visual Merchandising Manager
Hennes & Mauritz
06.2008 - 02.2021
Bachelor of Arts - Fashion And Retail Management
Arts Institute International Minnesota
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