David Nine
Charleston,WV
Summary
Customer-focused professional with successful 5-year career in the service sector. Previously successful applying hardware and networking skills in a educational environment, now looking to put those skills to use!
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rue21
07.2022 - Current
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Launched quality assurance practices for each phase of development
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Fuel Clerk
Kroger
01.2020 - 07.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Created attractive merchandise diplays to entice customers to make purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked personal identifications during alcohol and tobacco sales.
Master Control Operator
WOWK Channel 13 News
08.2019 - 01.2020
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Ran commercials during newscasts, sports programs and network shows.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Performed quality control duties for on air content during newscasts.
Courtesy Clerk
Kroger
05.2017 - 08.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
Network Security And Administration - Network Security And Hardware
West Virginia Junior College - Charleston
Charleston, WV04.2021
Skills
- Customer Relations
- Financial Management
- Google Drive
- Online Marketing and Advertising
- Business Administration
- Department Development
- Network Device Monitoring
- Reviewing Performance
- Statistical Data Gathering
- Project Proposals
- Microsoft Office Expertise
Timeline
Assistant Manager
Rue21
07.2022 - Current
Fuel Clerk
Kroger
01.2020 - 07.2022
Master Control Operator
WOWK Channel 13 News
08.2019 - 01.2020
Courtesy Clerk
Kroger
05.2017 - 08.2019
Network Security And Administration - Network Security And Hardware
West Virginia Junior College - Charleston
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