Desired Job Title
Resident ManagerResident ManagerResident ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Northern California
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
SIAN MICHEL VAN CORTLANDT
Millbrae,CA
Work Preference
Summary
Dedicated Resident Apartment Manager experienced in property management, focusing on daily operations, tenant relations, and property maintenance. Achieved enhanced community satisfaction through effective communication and problem-solving skills. Managed budget oversight and ensured regulatory compliance to facilitate efficient property operations.
Overview
22
22
years of professional experience
Work History
Resident Manager
El Rancho Apartments
Millbrae, CA
05.2023 - Current
- Managed all day-to-day operations for an 87-unit complex.
- Implemented policies and procedures to enhance apartment operations
- Selected and supervised vendors for property maintenance and services
- Rent collection and input
- Entry and record keeping for all Tenant and Vendor
- Ensured tenant satisfaction through effective communication and issue resolution
- Collected and recorded rent payments from tenants accurately
Resident Manager
JandM Jones Management Company
Desert Hot Springs, CA
04.2015 - 05.2023
- Handled all day-to-day operations for a 46-unit complex.
- Oversee Maintenance Staff
- Ensure tenant satisfaction
- Selected and supervised vendors for property maintenance and services
- Entered and maintained tenant and vendor records using AppFolio software
- Procured administrative and maintenance supplies and equipment for property operations
- Managed and directed maintenance staff to ensure efficient operations
- Coordinated with attorney on legal matters affecting property management
- Monitored tenant feedback to maintain high satisfaction levels
Resident Manager
METD Properties
San Francisco/Napa, CA
04.2004 - 10.2014
- Fully responsible for day-to-day operation for three separate properties in Northern California:
- Created engaging copy, staged properties, took professional photos, and advertised for successful rental
- Collected rent payments from tenants and processed them through the banking system.
- Arbitration of tenant disputes
- Performed daily cleaning and maintenance of common areas, ensuring cleanliness and functionality of gardens, laundry, and pool
- Mediated tenant disputes to resolve conflicts and maintain positive tenant relations
- Purchase supplies and equipment for property office
- Writing copy, staging, taking photos, advertising and rental of same
- Communicated with commercial tenants and coordinated with vendors to address property needs.
Skills
- Property inspections
- Rent collection
- Property management
- Complaint handling
- Tenant relations
- Safety compliance
- Fair housing regulations
PERSONAL QUALIFICATIONS
- Excellent personal interaction and communications skills
- Ability to access needs quickly and to prioritize workload
- Proven supervisory skillset
- Detail and goal-oriented
- Strong work ethic, reliable
- Excellent Customer Service Skills
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Resident Manager
El Rancho Apartments
05.2023 - Current
Resident Manager
JandM Jones Management Company
04.2015 - 05.2023
Resident Manager
METD Properties
04.2004 - 10.2014