Sian Ramlal
Boca Raton,FL
Summary
Dynamic director with strong project management and decision-making skills, overseeing every facet of production. Comprehensive knowledge of the medical field, including production writing, planning, and technical operations. Adept at coordinating production plans and personnel resources to successfully complete work under tight deadlines.
Overview
9
9
years of professional experience
Work History
Director of Clinical Allergy Services
ENT and Allergy Associates of Florida
2024.04 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
ALLERGY MANAGER
ENT Specialists
2022.08 - 2024.04
- Successfully managed a team of 50 employees to achieve operational targets and improve productivity
- Implemented efficient inventory management system, resulting in a 20% reduction in costs
- Led cross-functional teams in implementing process improvements, resulting in a 30% increase in customer satisfaction
- Proven track record of meeting and exceeding operational goals and driving business growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
CLINICAL ALLERGY SPECIALIST
The Center for ENT
2021.03 - 2022.08
- Conducted comprehensive allergy evaluations, including skin prick tests and blood tests, to diagnose allergies
- Developed personalized treatment plans based on allergy test results and patient lifestyle
- Educated and counseled patients on allergy management strategies, including avoidance measures and medication usage
- Collaborated with multidisciplinary teams to provide coordinated care for patients with complex allergic conditions
- Led cross-functional teams to streamline processes and optimize resource allocation, resulting in cost savings.
- Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness.
- Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions.
NURSE SUPERVISOR
Katy Rheumatology
2020.04 - 2021.03
- Managed a team of nurses, ensuring smooth daily operations and effective patient care
- Developed and implemented training programs to enhance staff skills and knowledge
- Collaborated with other healthcare professionals to create and enforce departmental policies and procedures
- Led quality improvement initiatives, resulting in improved patient outcomes and satisfaction.
LEAD ALLERGY SPECIALIST
Med Ctr ENT Associates of Houston
2016.01 - 2020.04
- Led a team of allergy specialists, successfully managing the department's day-to-day operations and performance
- Developed and implemented a comprehensive allergy assessment program, resulting in improved patient care outcomes
- Developed and implemented a new training program that increased team productivity by 20%.
Education
M.S. IN BIOTECHNOLOGY - BIOTECHNOLOGY
Claflin University
05.2011
B.S. IN BIOTECHNOLOGY - BIOTECHNOLOGY
Claflin University
05.2009
Skills
- Project management
- KPI
- SOP
- Leadership
- Strategy
- Problem-solving
- Communication
- Team Building
- Decision-making
- Financial Management
- Process Improvement
- Analytical Thinking
- Operations
- Staff Management
- Project Coordination
- Operations Management
- Contract Negotiation
Timeline
Director of Clinical Allergy Services
ENT and Allergy Associates of Florida
2024.04 - Current
ALLERGY MANAGER
ENT Specialists
2022.08 - 2024.04
CLINICAL ALLERGY SPECIALIST
The Center for ENT
2021.03 - 2022.08
NURSE SUPERVISOR
Katy Rheumatology
2020.04 - 2021.03
LEAD ALLERGY SPECIALIST
Med Ctr ENT Associates of Houston
2016.01 - 2020.04
M.S. IN BIOTECHNOLOGY - BIOTECHNOLOGY
Claflin University
B.S. IN BIOTECHNOLOGY - BIOTECHNOLOGY
Claflin University
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