Siana Pierce
Spokane Valley,WA
Summary
Performance-driven individual with expertise in developing individualized care plans and conducting community outreach. Demonstrates strong interpersonal skills through effective communication and crisis intervention, ensuring clients receive tailored support. Committed to promoting mental wellness and client self-advocacy in collaborative environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Peer Support Specialist Trainee
Frontier Behavioral Health
Spokane, WA
06.2026 - Current
- Developed individualized care plans in collaboration with healthcare professionals and provided education on coping strategies, mental wellness, and available resources.
- Conducted targeted community outreach to connect individuals with support services and community resources, including housing, employment, and educational opportunities.
- Maintained accurate client records and detailed progress notes in compliance with HIPAA, agency policies, and applicable privacy regulations.
- Promoted client self-advocacy by educating clients about their rights and supporting informed decision-making.
- Provided crisis intervention and de-escalation support when necessary.
- Completed training in trauma-informed care, motivational interviewing, and evidence-based, person-centered approaches, including cognitive behavioral therapy.
Server/Bartender
Bluefin Tuna & Sushi
Portland, OR
03.2025 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized knowledge of Japanese cuisine, including flavors, presentation and ingredients, to make thoughtful recommendations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
Revolution Hall
Portland, OR
04.2023 - 08.2025
- Served and maintained large volumes of 900+ customers during sold out events/weekend nights without compromising the quality of service or drink preparation.
- Collaborated with fellow bartenders and production staff to ensure seamless coordination and timely service during busy events.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
- Promoted a safe environment for guests by consistently monitoring alcohol consumption patterns and intervening when necessary.
Lead Bartender
Jojo
Portland, OR
09.2022 - 04.2023
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Sales Associate
Straightaway
Portland, OR
05.2021 - 12.2022
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Bartender
Gado Gado
Portland, OR
10.2021 - 08.2022
- Operated efficiently in high-volume setting while maintaining quality and presentation of beverages.
- Reduced wait times for drinks by efficiently managing bar prep and steps of service.
- Increased customer satisfaction by providing knowledgeable, attentive service and crafting beverages with the highest quality ingredients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Brand Ambassador
Trail Distilling
Oregon City, OR
06.2020 - 08.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Bartender
Bistro Agnes
Portland, OR
03.2018 - 03.2020
- Applied extensive knowledge of beer, wine and spirits to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared classic, modern, and unique cocktails tailored to each guest's personal taste.
- Created visually stunning garnishes and glassware arrangements to enhance the overall presentation and appeal.
- Maintained impeccably clean, attractive and well-organized bar area.
Education
Associate of Science - Computer Science
Portland Community College
Portland, OR06-2023
Bachelor Of Arts - Behavioral Neuroscience
Western Washington University
Bellingham, WA03-2016
Skills
- Motivational Interviewing
- Active Listening & Rapport Building
- Community Outreach & Engagement
- Complex Problem-Solving
- Interpersonal & Cross-Cultural Communication
- Documentation & Compliance
- Detail-Oriented & Organized
- Team Collaboration
- Quality Assurance
- Adaptable, Fast Learner
- Outgoing & Approachable Demeanor
Certification
- 80-hour HCA Certified Peer Support Specialist Training | Washington State Department of Health
- Certified Peer Support Specialist Trainee Credential
Timeline
Peer Support Specialist Trainee
Frontier Behavioral Health
06.2026 - Current
Server/Bartender
Bluefin Tuna & Sushi
03.2025 - 08.2025
Bartender
Revolution Hall
04.2023 - 08.2025
Lead Bartender
Jojo
09.2022 - 04.2023
Bartender
Gado Gado
10.2021 - 08.2022
Sales Associate
Straightaway
05.2021 - 12.2022
Brand Ambassador
Trail Distilling
06.2020 - 08.2021
Bartender
Bistro Agnes
03.2018 - 03.2020
Associate of Science - Computer Science
Portland Community College
Bachelor Of Arts - Behavioral Neuroscience
Western Washington University