Siana Thomas
Summary
Driven Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Ehealthinsurance
07.2021 - Current
- Streamlined administrative processes, resulting in increased efficiency and enhanced customer experience.
- Educated clients on insurance policies and procedures.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed customer needs to provide customized insurance solutions.
Cake Designer
Lyla Jones Cake Studio
08.2018 - 07.2021
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated and maintained bakery equipment, including ovens and mixers.
- Streamlined production processes, ensuring timely completion of all cake orders.
- Mentored junior staff members, sharing expertise in cake design techniques and best practices.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Utilized artistic talents to hand-sculpt intricate details on custom cakes, impressing clients with attention to detail.
Education
Associate of Arts - Psychology
Wake Technical Community College
Raleigh, NC05.2020
Skills
- Customer Service
- Quotes and sales
- Client Consultations
- High-volume Call Center Experience
- Attention to Detail
- Active listener
Certification
Currently hold FL 2-40 Health Insurance License
Timeline
Insurance Sales Agent
Ehealthinsurance
07.2021 - Current
Cake Designer
Lyla Jones Cake Studio
08.2018 - 07.2021
Associate of Arts - Psychology
Wake Technical Community College
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