Sianah Holloway

• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Prepared patients to meet with physical therapists.
• Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
• Executed interventions of modalities or exercise as directed by therapist or assistant.
• Assisted with reception duties like scheduling patients and completing follow up calls.
• Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
• Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
• Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

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• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Addressed and resolved customer complaints in polite and professional manner.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked different stations to provide optimal coverage and meet production goals.
• Maintained productive, efficient approach to all tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.