Sianne Burgen

• The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience

Enhanced customer satisfaction by providing efficient and professional front desk services.

• Welcome all customers with genuine, and friendly enthusiasm over the phone, in virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers by problem-solving, excellent phone skills, and resolving conflict

• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience

• Maintain all service vows which include Being Prepared, Welcoming, able to Meet the Needs & being there for all customers, including all operational checklist tasks, and meeting customer's emotional and practical needs

• Responsible for providing an exceptional service experience to multiple customers at one time and contributing to the store's achievement of Five-Star Customer Service

• Proactively address customer concerns with confidence

• Know when to escalate and partner with the leadership team

• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations

• Promote all alteration services and personalization options

• Maintain store standards to support a flawless shopping experience

• Maintain a high standard of dress to meet the Dress Code policy

• Respond promptly to all customer questions providing product and service information

• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty

• Engage in inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise

• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated

Streamlined office operations for improved productivity with effective organization and communication skills.

• Assist with all sales promotions and visual updates

• Other duties as assigned

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers

• The employee must occasionally lift to 25 pounds

• Help breast cancer survivors, patients, and their families.
• Amplify awareness and education that there is a breast cancer crisis in the Black community.
• Assist with hands-on activities.
• Boost fundraising efforts, securing valuable donations through targeted campaigns.
• Communicate with staff members to stay informed about volunteer opportunities and events.
• Provide support and sisterhood.

• Greet customers promptly with a warm and friendly reception. Directs patients to appropriate settings, explaining and apologizing for any delays. Always maintain professionalism and diplomacy, following specific standards as defined in the department's professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC.
• Accurately and efficiently performs registration and financial functions to include Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from the EPIC, and document the correct insurance order. Applies recurring visit processing according to protocol. May facilitate the use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third-party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physicians/office regarding authorization/referral requirements. Obtain financial responsibility forms or complete electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collects and documents. Advance Directive information, educating and providing information as necessary. Collects and documents Medicare Questionnaire, issues Medicare. Inpatient Letter & Medicare Off-site Notifications as required by Government mandates. Scan appropriate documents. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Financial Advocacy: Screen all patients' self-pay and out-of-network patients using the EPIC tools. Provide information for follow-up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment, Inform, and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporates POS (point of service) collection processes into their daily functions
• May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity checks and issues ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients effective September.
• Affix wristbands to patients and prepare patient charts. Manage/prepare miscellaneous reports, schedules, and paperwork. Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patients if necessary.
• May act as a preceptor to a newer staff member.
• Maintains or exceeds the department-specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection, and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services. Contribute to process improvement activities to support an efficient patient and process flow.
• Clerical duties include typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments, and funding applications.
• Maintains or exceeds the Beaumont Customer Service Standards: Service, Ownership, Attitude, and Respect. Provide every customer with a seamless, flawless Beaumont experience.
• Remain compliant with regular TB testing and flu vaccination per Hospital requirements.