Siara Hammond
Pana,IL
Summary
Proven ability to maintain composure and deliver exceptional customer service under pressure, as demonstrated at Spring Garden Pana. Skilled in office administration and team collaboration, effectively managing sensitive data and enhancing customer satisfaction. Achieved significant improvements in guest experience through attentive service and efficient multitasking. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress
Spring Garden Pana
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Secretary
William E. Farr
05.2023 - 05.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Waitress
Musters
05.2021 - 08.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Pana Sr. High School
Pana, IL05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Office Administration
- Verbal and written communication
- Keyboarding skills
- File Management
- Document Preparation
- Schedule Management
Timeline
Secretary
William E. Farr
05.2023 - 05.2024
Waitress
Spring Garden Pana
03.2022 - Current
Waitress
Musters
05.2021 - 08.2021
High School Diploma -
Pana Sr. High School
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