Siara Nieves
Rochester,NY
Summary
Detail-oriented Operations Specialist with 4 years of experience in the banking industry, specializing in fraud detection, risk mitigation, and operational support. Known for having a sharp-eye for patterns in fraud, strong analytical skills, and the ability to manage multiple, concurrent tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. Adept at adapting to new technologies, committed to continuous improvement, and dedicated to upholding organizational integrity and security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Unit Secretary
ROCHESTER GENERAL HOSPITAL
Rochester, NY
11.2025 - Current
- Managed patient records and information, ensuring accuracy and confidentiality.
- Coordinated communication between medical staff and patients
- Optimized departmental workflow
- Developed and maintained filing systems for swift access to patient data.
- Maintained and organized office supplies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Fraud Operations Specialist
FAMILY FIRST FCU
Rochester, NY
03.2023 - 05.2025
- Monitored customer accounts for unusual activity
- Implemented procedures for staff to process claims in my absence
- Collaborated with internal teams to develop effective anti-fraud policies and procedures
- Evaluated existing systems for weaknesses that could be exploited
- Ensured compliance with federal, state, and local regulations governing fraud operations
- Identified trends in fraudulent activities and reported findings to senior management
- Developed quarterly reports summarizing current fraud trends, write-offs, and recovery efforts
- Analyzed fraudulent activity patterns to enhance detection measures and reduce risk exposure.
Financial Service Representative
FAMILY FIRST FCU
Rochester, NY
05.2021 - 03.2023
- Evaluated loan applications from customers based on creditworthiness criteria
- Explored financial possibilities with customers by identifying issues and finding solutions
- Regularly met 100% of sales goal buckets month to month
- Interviewed members to determine financial needs and aid in selecting appropriate products and services
- Processed transactions from bank customers by personal contact, mail and night deposits
- Generated business through cross-selling and encouraging loyalty
- Developed tailored financial solutions to meet diverse member needs.
- Collaborated with other departments to streamline loan processing procedures, improve turnaround time and member satisfaction
Merchandise Associate
MARSHALLS
Irondequoit, NY
10.2020 - 10.2021
- Arranged store shelves or display areas as required
- Demonstrated ability to effectively interact with customers and provide excellent customer service
- Implemented store layout changes, including the addition of new fixtures
- Aided in the closing of a warehouse and the opening of a new location
- Arranged properties, furniture, merchandise, backdrops, and other accessories, as showed in prepared sketches
- Managed inventory levels to ensure stock availability and maintain displays
Sales Associate
FINISH LINE, INC.
Syracuse, NY
06.2019 - 12.2020
- Greeted customers warmly and offered assistance to select products
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays
Education
B.S. - BUSINESS: FINANCE, Economics Minor
LE MOYNE COLLEGE
Syracuse, NY05-2019
ADVANCED REGENTS DIPLOMA -
ONEIDA HIGH SCHOOL
Oneida, NY06-2013
Skills
- CUNA Certified Financial Counselor
- Notary Public NYS
- FISGlobal
- Microsoft Office
- DocuSign
- SalesForce
- Cybersecurity principles
- Medical office administration
Certification
- CUNA Certified Financial Counselor
- Notary Public
Timeline
Sr Unit Secretary
ROCHESTER GENERAL HOSPITAL
11.2025 - Current
Fraud Operations Specialist
FAMILY FIRST FCU
03.2023 - 05.2025
Financial Service Representative
FAMILY FIRST FCU
05.2021 - 03.2023
Merchandise Associate
MARSHALLS
10.2020 - 10.2021
Sales Associate
FINISH LINE, INC.
06.2019 - 12.2020
B.S. - BUSINESS: FINANCE, Economics Minor
LE MOYNE COLLEGE
ADVANCED REGENTS DIPLOMA -
ONEIDA HIGH SCHOOL