Sibongiseni Rixana

• Verify client employment through employer contact or bank statements.
• Assess applications against business rules and compliance standards.
• Forward eligible cases to logistics; close those that don’t qualify.

Sales Agent

• Promoted online offers and met sales targets under deadlines.
• Guided customers in choosing packages and explained pricing.
• Built client rapport to boost experience and retention.

Quality Assurance

• Reviewed cellphone contract applications and call recordings for accuracy and compliance.
• Verified client details, consent, and T&Cs alignment with applications.
• Reported errors and gave feedback to agents, improving service quality and compliance.