Sibyl Jean
Pembroke Pines
Summary
Dynamic leader with expertise in consulting, management, and directing strategic initiatives across diverse industries. Proven success in increasing revenue, optimizing processes, and leading high-performing teams. Skilled in customer engagement, organizational leadership, and innovative problem-solving, with a focus on delivering exceptional experiences and driving results.
Overview
15
15
years of professional experience
Work History
Travel Consultant
American Express
01.2025 - Current
- Deliver world-class customer service in a high-volume travel environment
- Design unique travel experiences, including cruises, custom vacations, and transportation arrangements worldwide
- Build long-lasting relationships by understanding and addressing customer needs from inquiry to post-travel follow-up
- Collaborate with supplier partners to provide extraordinary travel solutions
- Demonstrate resilience under pressure and adapt to shifting priorities to exceed customer expectations
- Remote
Disability Manager
Spirit Airlines
03.2022 - 12.2024
- Managed disability accommodations and compliance with DOT standards
- Led a team to enhance guest experiences by resolving complex issues and implementing strategic initiatives
- Developed comprehensive annual reports, ensuring adherence to regulatory requirements
- Utilized data insights to align staffing strategies with organizational goals
- Remote
Sales Manager – Cruise Department
Norwegian Cruise Line
04.2019 - 03.2022
- Directed a team of25 cruise consultants, achieving sales growth and customer satisfaction
- Streamlined departmental processes, enhancing efficiency and team performance
- Cultivated relationships with clients and partners, driving repeat business and referrals
- Oversaw budgeting and resource allocation to optimize operations
Cruise Consultant
Norwegian Cruise Line
03.2016 - 04.2019
- Exceeded sales targets by providing tailored cruise solutions to clients
- Fostered client relationships through excellent service and personalized recommendations
- Collaborated with cross-functional teams to improve service delivery
Administration Director
Latino Medical Center
08.2014 - 02.2016
- Directed healthcare administration operations, ensuring compliance with policies and regulations
- Managed budgets, optimized resource allocation, and maintained high standards of patient care
- Led cross-functional teams to improve efficiency and service quality
Sales Manager
Best Buy
03.2010 - 06.2014
- Managed a team of50 sales associates, driving performance and customer satisfaction
- Implemented sales strategies, resulting in increased revenue and market share
- Mentored team members to achieve professional growth and performance excellence
Education
Master of Science - Cybersecurity
Nova Southeastern University (NSU)
Fort Lauderdale, FL05.2021
Bachelor of Science - Supervision and Management
Palm Beach State College
West Palm Beach, FL05.2017
Skills
- Strategic Leadership and Management
- Customer Relationship Management
- Process Optimization and Efficiency
- Sales Strategy Development
- Data-Driven Decision-Making
- Team Building and Mentorship
- Regulatory Compliance and Reporting
- Innovative Problem-Solving
- Travel and Lifestyle Consulting
- Budgeting and Resource Allocation
CAREER HIGHLIGHTS
- Boosted sales by30% as a Travel Consultant, exceeding client expectations.
- Successfully led a team of25 cruise consultants, achieving departmental sales goals.
- Spearheaded administrative reforms at Latino Medical Center, improving efficiency and compliance.
- Directed a50-member sales team at Best Buy, driving revenue growth and enhancing customer satisfaction.
Timeline
Travel Consultant
American Express
01.2025 - Current
Disability Manager
Spirit Airlines
03.2022 - 12.2024
Sales Manager – Cruise Department
Norwegian Cruise Line
04.2019 - 03.2022
Cruise Consultant
Norwegian Cruise Line
03.2016 - 04.2019
Administration Director
Latino Medical Center
08.2014 - 02.2016
Sales Manager
Best Buy
03.2010 - 06.2014
Bachelor of Science - Supervision and Management
Palm Beach State College
Master of Science - Cybersecurity
Nova Southeastern University (NSU)
Similar Profiles
Harish KotamrajuHarish Kotamraju
Senior Software Engineer at American ExpressSenior Software Engineer at American Express
Shreya SrivastavaShreya Srivastava
Associate Product Manager at American ExpressAssociate Product Manager at American Express
Jermaine RobinsonJermaine Robinson
Warehouse Supervisor/IT Help Desk Technician at American ExpressWarehouse Supervisor/IT Help Desk Technician at American Express