SIBYL JEAN
Pembroke Pines
Summary
- HRIS and people operations professional with experience supporting HR workflows, maintaining data integrity, documenting SOPs, partnering with stakeholders, and improving system processes and user support. Tools: Excel
- SQL
- Oracle Cloud HCM
- Documentation/SOPs
- Reporting
Overview
16
16
years of professional experience
Work History
Corporate Travel & Employee Relations Consultant
American Express
01.2025 - Current
- Support 50+ reps by resolving inquiries and escalations, providing clear documentation, and ensuring consistent workflow execution.
- Handle 60+ cases per week across policy-driven workflows while maintaining accuracy, compliance, and service standards.
- Maintain 90%+ accuracy across documentation and case resolution while meeting service expectations and compliance requirements.
- Reduced turnaround time by 20% by standardizing templates and repeatable processes to streamline case handling and reduce rework.
Disability Specialist
Spirit Airlines
03.2022 - 11.2024
- Managed documentation-heavy cases requiring strict attention to policy interpretation, accuracy, and confidentiality.
- Coordinated with internal teams to resolve requests efficiently while maintaining a strong customer experience.
- Maintained high-quality records and ensured compliance with regulatory and internal standards.
Talent Acquisition Manager
Norwegian Cruise Line
04.2019 - 03.2022
- Led end-to-end recruiting operations: intake, requirements alignment, interview coordination, and stakeholder updates.
- Built SOPs and templates to streamline workflows, improve consistency, and reduce cycle time.
- Produced pipeline updates and reporting to support decision-making and prioritize hiring needs.
Strategic Sales Specialist
Norwegian Cruise Line
03.2016 - 04.2019
- Supported sales operations through structured process execution, stakeholder coordination, and accurate documentation.
Healthcare Acquisition Specialist
Latino Medical Center
08.2014 - 02.2016
- Coordinated operational workflows across recruiting and onboarding, including scheduling, tracking, and follow-up.
- Maintained data integrity across candidate and employee records; ensured timely completion of onboarding steps.
HR Systems Innovator
Best Buy
03.2010 - 06.2014
- Supported HR operations through process improvements, documentation, and system-focused coordination.
Education
M.S. - Cybersecurity
Nova Southeastern University
B.S. - Supervision & Management
Palm Beach State College
Skills
- HRIS Support
- People Operations
- Case Management
- Data Integrity
- System Documentation
- Requirements Gathering
- UAT
- SOPs / Workflows
- Employee Lifecycle Support
- Reporting & Audits
- Excel (Pivot Tables, XLOOKUP)
- SQL
- Oracle Cloud HCM
- Excel
- Documentation / SOPs
- Reporting
Timeline
Corporate Travel & Employee Relations Consultant
American Express
01.2025 - Current
Disability Specialist
Spirit Airlines
03.2022 - 11.2024
Talent Acquisition Manager
Norwegian Cruise Line
04.2019 - 03.2022
Strategic Sales Specialist
Norwegian Cruise Line
03.2016 - 04.2019
Healthcare Acquisition Specialist
Latino Medical Center
08.2014 - 02.2016
HR Systems Innovator
Best Buy
03.2010 - 06.2014
B.S. - Supervision & Management
Palm Beach State College
M.S. - Cybersecurity
Nova Southeastern University