Sibylle Nugent
Clarksville,Tennessee
Summary
At Aldi Foods, I excelled as a Customer Care Representative, mastering the art of empathetic communication and efficient problem resolution. My proactive approach in gathering customer feedback significantly contributed to product and service enhancements. Skilled in multitasking and relationship building, I consistently ensured high-quality customer service, aligning with strict compliance standards.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Aldi Foods
Austin, TX
07.2021 - 04.2024
- Answered incoming service calls
- Answered product questions and concerns by clarifying the customers situation, determining the cause of the problem
- Built sustainable relationships of trust through open, interactive communication.
- Ensured compliance with state local laws regarding regulated products (e.g alcohol beverages and tobacco products)
- Offered support and solutions to customers.
- Gathered customer feedback to suggest improvements for products and services.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Education
Ft Campbell
01-1990
Skills
- Empathy and patience
- Email correspondence
- Call logging
- Punctuality and reliability
- Stress management
- Email communication
- Quality assurance
- Inbound customer service
- Multitasking and organization
- Appointment scheduling
- Customer relations
- Data entry
- Relationship building
- Time management
- Customer service
- Problem resolution
- Upselling techniques
- Phone etiquette
- Task prioritization
- First call resolution
Timeline
Customer Care Representative
Aldi Foods
07.2021 - 04.2024
Ft Campbell